About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We
work with the largest global brands like Delta Airlines, MetLife, MGM, United,
and others to enable agentic automation at scale across the entire customer
journey. Our no-code platform delivers the fastest time to market, lowest total
cost of ownership, and simple, scalable management of AI agents for any CX use
case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises
drive efficiency, lower costs, and deliver higher quality customer experiences.
Want [http://experiences.Want] to be part of the AI revolution and transform how
the world’s largest global brands do business? Join us!
About the Role:
We are seeking a highly skilled DevOps Specialist with expertise in Amazon and
Azure cloud with Helm charts, Jenkins, and Prometheus to support our growing
infrastructure needs. The ideal candidate will have a strong background in
managing Kubernetes clusters, automating deployments via Helm, and integrating
CI/CD pipelines with Jenkins. This role is critical to ensuring seamless,
scalable, and reliable operations for our cloud-native applications, especially
as we adopt new technologies to meet evolving customer demands.
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Responsibilities
- Analyze and debug difficult server performance issues, identify bottlenecks
and optimize product/service performance to improve user experience.
- Respond to service outages/incidents and ensure system uptime requirements /
SLAs are met.
- Automate provisioning and deployment of infrastructure and services across
large enterprise cloud platforms.
- Administer, manage and maintain cloud or hosted infrastructure and IT
infrastructure.
- Build automated performance and test tooling to measure performance (collect
metrics / monitoring) to bring end-to-end visibility and understanding to the
performance of our systems/services
Requirements
- 2+ years of experience with cloud technologies (Kafka, ELK, Docker,
Kubernetes etc)
- 1+ years experience with Infrastructure as Code on Ansible / Vagrant /
Terraform
- 2+ years of experience working on AWS platform including scripting and
automation
- 5+ years of DevOps experience and managing the entire infrastructure
- Strong background in Linux
- Strong programming and development skills in Perl / Python in a Linux like
environment to ensure operations automation and data collection
- Familiarity with SQL / MySQL
- Excellent communication skills as you will be working with teams across
different geographies
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Netomi is an equal opportunity employer committed to diversity in the workplace.
We evaluate qualified applicants without regard to race, color, religion, sex,
sexual orientation, disability, veteran status, and other protected
characteristics.
