Our employer partner, a dynamic, community-based health care organization, is looking to add an experience and detailed I.T Support Analyst to their thriving I.T team!
As a Technical Support Analyst, you will have experience with Microsoft Active Directory (AD), Office 365 (M365), Cisco CCNA, FortiGate Firewall, Cloud antivirus solutions, CrowdStrike, Cisco Meraki, PowerApps/Power BI, and Azure Microsoft SQL. This position requires excellent troubleshooting skills, the ability to work effectively with a team or independently and a passion for supporting end-users in a dynamic environment.
You will have excellent communication skills being able to explain technical concepts to non-technical stakeholders. You also can approach problems methodically and find the best solutions. You will need to work well with cross-functional teams, including developers, project managers and end-users. Managing multiple projects or tasks while meeting deadlines is essential for this position. Understanding user needs and providing technical support in a way that is helpful and clear will build trust and positive relationships with users and clients.
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Qualifications:
Minimum of 3-5 years of proven experience in a technical support or IT support role.
Strong knowledge and hands-on experience with Microsoft Active Directory (user management, group policies, permissions, Domain Migration).
Proficiency in Office 365 (Exchange, SharePoint, Teams, OneDrive, Security, Compliance).
Experience with CrowdStrike or other endpoint security software.
Experience with Cisco Meraki network equipment (firewalls, routers, switches, access points).
Experience with PowerApps and Power BI development and troubleshooting.
Experience with Azure SQL system administration and development
Strong understanding of antivirus solutions and general endpoint protection strategies.
Excellent problem-solving and troubleshooting skills.
Good communication skills, both written and verbal, with the ability to explain technical concepts to non technical users.
Ability to work independently and in a team environment.
Strong organizational skills and attention to detail.
As a part of the operation team, work on sites is mandatory.
Preferred Skills:
Certifications such as Microsoft Certified: MCSE, Azure Fundamentals, CompTIA Network+, Cisco Certified Network Associate (CCNA), or others.
Experience with scripting languages (PowerShell, Python, etc.).
Familiarity with other IT management tools and platforms.
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$65,683 - $79,473 a year
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We thank all applicants for their interest in this opportunity, however; only selected candidates will be contacted regarding next steps.
