At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
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connect with us on Glassdoor
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LinkedIn
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Travel to Office expectations
For Remote Roles: As this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
About the Role:
As Senior Director, Product Management at PointClickCare, you will have the
opportunity to drive some of our most critical growth and platform strategies.
This role will lead product efforts across partnerships with HIEs and state
agencies and overall multiple platform integration and migration efforts –
helping to unify user experience while navigating complex, high-stakes
relationships. This role will serve as the key product management partner to
Market VPs, Engineering Leadership, and Executive Leadership on product
priorities that are foundational to our long-term vision.
Key Responsibilities
Strategic Product Leadership
Define and own the product strategy for defined scope, and coordinate across the
portfolio to ensure roadmaps are aligned to company goals. Establish and drive
toward long-term vision and make smart trade-offs. Strong systems thinking,
market awareness, and ability to influence executive-level decisions.
People and Organization Leadership
Coach product management leaders and talent, driving engagement, retention, and
performance management. Align teams to strategy and lead through change with
clarity and empathy. Working knowledge of emerging AI tools for product
management and product development; ability to coach teams on leveraging AI to
accelerate discovery, prioritization, and decision-making.
Cross-Functional Collaboration and Execution
Work in lockstep with Engineering and UX leadership to empower product teams
that can effectively deliver outcomes in an agile, product operating model.
Partner with key stakeholders across the business, including Marketing, State
Directors/Market Leaders, Sales, Customer Success, Compliance, and Finance,
influencing to drive results and ensure product value propositions are
well-understood and represented in the market. Exceptional
relationship-building, communication, and influence skills—internally across
functions and externally with partners and stakeholders. This includes
mentoring, conflict resolution, executive presence, and the ability to drive
alignment and consensus across diverse perspectives.
Market and Platform Acumen
A strong understanding of the healthcare ecosystem, with a particular focus on
healthcare trends and economics. Driven to continuously learn and understand
internal and external customer needs and competitive landscape. Experience
working with and applying healthcare interoperability standards.
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Qualifications and Skills: (Required)
- 10+ years of SaaS Product Management experience
- Business, Computer Science, or healthcare-related degree
- Demonstrated mastery of outcome-driven product practices; discovery,
opportunity assessment, experimentation, agile delivery, and post-launch
learnings and iteration.
- Demonstrated success managing strategic partnerships or enterprise platform
migration initiatives.
- Executive presence and the ability to credibly influence VP- and C-level
stakeholders.
- Experience leading high-performing product management teams
Qualifications and Skills: (Nice to Have)
- Experience working with state agencies on large scale technical projects
- Experience working with Engineering to migrating platforms to cloud
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$202,000 - $225,000 a year
At PointClickCare, base salary is one of the many components that make up our
total rewards package. The CA base salary range for this position is $202,000 -
$225,000 + bonus or commission + equity + benefits. Our salary ranges are
determined by job and level. The range displayed on each job posting reflects
the target for new hire salaries for the position across all CA locations.
Within the range, individual compensation is determined by job-related skills
and knowledge, relevant experience including professional and lived experience,
and/or work location. Your recruiter can share more information about our total
rewards package during the hiring process.
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LI-Remote
LI-JP1
Tech F/L4
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
