At PointClickCare our mission is simple: to help providers deliver exceptional
care. And that starts with our people. As a leading health tech company that’s
founder-led and privately held, we empower our employees to push boundaries,
innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+
integrated partners, our platform serves over 30,000 provider organizations,
making a real difference in millions of lives. We also reinvest a significant
percentage of our revenue back into research and development, ensuring our
employees have the resources to innovate and make a lasting impact. Recognized
by Forbes as a top private cloud company and honored as one of Canada’s Most
Admired Corporate Cultures, we offer flexibility, growth opportunities, and
meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter
healthcare future; one that is human-first and accelerated by AI to create
meaningful and lasting change. Employees harness AI as a catalyst for
creativity, productivity, and thoughtful decision-making. By integrating AI
tools into our daily workflows, collaboration is enhanced, outcomes are
improved, and every team member has the proficiency to maximize their impact. It
all starts with our hiring practices where we uncover AI expertise that
complements our mission, and we continue to invest in training and development
to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To
learn more about PointClickCare, check out Life at PointClickCare
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connect with us on Glassdoor
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LinkedIn
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Travel to Office expectations
For Remote Roles: As this role is remote, there will be in-office events that
will require travel to and from the Mississauga and/or Salt Lake City office.
These will include, but not limited to, onboarding, team events, semi-annual and
annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside
within commutable distance to the office/location specified in the job listing.
This will include, but not limited to, weekly/bi-weekly/monthly events in the
office with your specific team. This is a requirement for this role.
Position Summary:
We are seeking a strategic and collaborative individual for the role of
Marketplace Partner Manager. In this role, you will be responsible for managing
relationships with healthcare technology and provider organizations that have
established integrations enabling their solutions to work seamlessly with the
PointClickCare Senior Care platform.
The Marketplace Partner Manager will engage and form meaningful relationships
with vendor partners in their assigned Categories, guiding them through our
certification and go-live processes and providing ongoing support once they are
live to ensure success. The role has a very large “people” component, requiring
strong collaboration skills both externally and within PointClickCare's
cross-functional teams.
You will have the opportunity to introduce innovative ideas and new technologies
into the Marketplace. You will be at the forefront of driving and implementing
changes to how information is accessed and shared across the healthcare
industry. Your interactions with vendors will provide valuable insights that
will help shape use case development in the Marketplace, considering customer
demand and vendors' abilities to address industry challenges. You will work
closely with leadership to influence the strategy and direction of the
Marketplace. Your strong relationship management skills will be crucial in
understanding how vendors fit within the broader Marketplace ecosystem.
This is a high-visibility role ideal for someone with a strong background in
healthcare technology, program management, and partner engagement, who thrives
in a mission-driven environment focused on improving care delivery through
innovation. Internally, you will take on the voice of the partner and advocate
for partner success through cross-functional efforts. As a key member of the
Partnerships organization, you will contribute to the growth and development of
the Marketplace model, a key component of PointClickCare's senior care strategy.
To learn about the Marketplace, go to: https://marketplace.pointclickcare.com
[https://marketplace.pointclickcare.com]
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Key Responsibilities:
- Partner Relationship Management:
- Build and maintain strong relationships with strategic integration partners
in assigned categories. Act as the primary point of contact for partner
onboarding, support, and ongoing collaboration. Facilitate regular check-ins,
QBRs (Quarterly Business Reviews) and joint planning sessions with partners.
- Program Development, Strategy, and Reporting:
- Help grow the Marketplace program and strategy in alignment with business
goals and customer needs. Engage strategically with partners, and internal
stakeholders such as Product, Technical Services, Marketing and Sales to help
effectively message integrated partner solutions to PointClickCare customers.
Monitor integration performance and adoption, and drive improvements based on
partner feedback and data. Provide regular reports and insights to leadership
on your assigned categories performance and opportunities to grow the
business. Track KPIs such as integration adoption, partner satisfaction, and
clinical impact.
- Enablement & Support:
- Coordinate internal resources to support partner needs, including technical
support and training. Ensure alignment between partner integrations and
internal product development timelines. Provide ongoing onboarding support
and consultation to identify integration opportunities that enhance patient
care, provider efficiency, and data exchange.
- Marketing & Events:
- Collaborate with marketing to promote integrations through case studies,
webinars, and joint campaigns. Represent PointClickCare at industry events,
partner summits, and webinars.
Required Skills & Qualifications:
- Education - B.S. or B.A. from a university or college
- Proven experience of 2+ years in client facing roles. Relevant experience
include working in consulting or service-oriented firms, or working in
Partnerships, Sales, or Customer Success.
- Strong technical competence and project management and organizational skills
- Sound business judgement and logic, and the ability to recognize, prioritize
and triage partner-related issues
- Ability to thrive in a fast-paced, mission-driven environment
- AI Fluency and/or use of M365 Copilot
Preferred Experience:
- Education - B.S., B.A., with a technology or business major, or M.B.A.
- Prior experience of 2+ years in client facing roles Partnership oriented in
the software or SaaS industries, or other client facing roles in healthcare
technology.
- Technical acumen with APIs, data exchange protocols, and integration tools
- Excellent communication and collaboration abilities cross-functionally with
internal stakeholders, and externally with partners
- Experience managing cross-functional projects and external partnerships
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$122,900 - $136,500 a year
At PointClickCare, base salary is one of the many components that make up our
total rewards package. The Canada base salary range for this position is
$122,900 - $136,500 + bonus + benefits, non-overtime eligible. Our salary ranges
are determined by job and level. The range displayed on each job posting
reflects the target for new hire salaries for the position across all Canada
locations. Within the range, individual compensation is determined by
job-related skills and knowledge, relevant experience including professional and
lived experience, and/or work location. Your recruiter can share more
information about our total rewards package during the hiring process.
Corp - E
Professional - 4
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LI-TW1
LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity
without discrimination or harassment on the basis of race, religion, national
origin, status, age, sex, sexual orientation, gender identity or expression,
marital or domestic/civil partnership status, disability, veteran status,
genetic information, or any other basis protected by law. PointClickCare
welcomes and encourages applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all
aspects of the selection process. Please contact recruitment@pointclickcare.com
should you require any accommodations.
When you apply for a position, your information is processed and stored with
Lever, in accordance with Lever’s Privacy Policy
[https://www.lever.co/privacy-policy]. We use this information to evaluate your
candidacy for the posted position. We also store this information, and may use
it in relation to future positions to which you apply, or which we believe may
be relevant to you given your background. When we have no ongoing legitimate
business need to process your information, we will either delete or anonymize
it. If you have any questions about how PointClickCare uses or processes your
information, or if you would like to ask to access, correct, or delete your
information, please contact PointClickCare’s human resources team:
recruitment@pointclickcare.com [recruitment@pointclickcare.com]
PointClickCare is committed to Information Security. By applying to this
position, if hired, you commit to following our information security policies
and procedures and making every effort to secure confidential and/or sensitive
information.
