Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we
prove it. Every day. We’re proud of our reputation as one of North America’s
most dynamic IT providers — and we’re even prouder of our culture that allows
our people to live life to its fullest. At Long View, we create an environment
of collaboration and support, of innovation and enthusiasm, of inclusion and
belonging. As a member of the Long View team, you’ll see how our company’s core
pillars — Integrity, Competence, Value, and Fun — resonate through the
workplace. And in a recent survey, 90% of Long View team members rated Long View
as a good or great place to work!
Are you passionate about end user experience and want to put your exceptional
customer service skills to use in a company that values FUN?
We are looking for a professional and eager Spanish Bilingual Global Service
Desk Overnight Analyst for our Integrated Global Services team located across
the following locations Vancouver, Calgary, Edmonton, Toronto, or the greater
areas! You will have a direct impact on Long View's success through leading the
delivery of service excellence, while working with a diverse team servicing
clients across the globe. You will provide tier I support for all IT and
communications systems in use with the service desk.
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A Day in the life:
- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide
resolution to the issue
- Dispatch an incident to the appropriate Tier II support group when first call
resolution is not possible, and manage the incident through its lifecycle
- Understand and assist with all internal and external escalations
- Continue to look for process improvement opportunities, and follow up with
peers and leads in improving service delivery
What you bring:
- 2+ years of experience in a technical support role providing tier I support
in a service desk or help desk role
- The ability to speak Spanish fluently in a professional environment
- Excellent Spanish bilingual and English written and verbal communication
skills
- Proven ability to troubleshoot and resolve technical and procedural issues
- Ability to adapt to fluctuating customer needs and manage high stress
situations while reacting quickly and professionally
- Capability to establish rapport among peers and colleagues
- Proven ability to provide superior customer service both on and off of the
phone
- Ability and willingness to work an overnight shift
What makes you awesome:
- ITIL Incident Management understanding
- A+ Certification
Why work at Long View:
- Great people and culture
- Recognition programs
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$22 - $22 an hour
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Want to learn more about our culture and life at Long View? Check us out on
LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven
organization requires dedicated and ambitious people. Through employee resource
groups, impactful and effective conversations, townhalls and various
company-wide training, including how to reduce unconscious bias, we are
fostering an inclusive environment. We are committed to taking consistent,
positive and lifelong action to be a diverse and equitable workplace because we
know that the most effective companies are made up of people with varied
identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation
requests for your interview or the role, please let your friendly Recruiter
know.
