Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get
creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers
that break through the status quo. So, if you’re passionate about redefining the
future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 670,000 people
across Canada through Equitable Bank, Canada's Challenger Bank™, and have been
around for more than 50 years. Equitable Bank's wholly-owned subsidiary,
Concentra Bank, supports credit unions across Canada that serve more than six
million members. Together we have over $125 billion in combined assets under
management and administration, with a clear mandate to drive change in Canadian
banking to enrich people's lives. Our customers have named our EQ Bank digital
platform (eqbank.ca [https://www.eqbank.ca/]) one of the top banks in Canada on
the Forbes World's Best Banks list since 2021.
The Work
The Manager, Commercial Portfolio Management will be a key member of the
Commercial Credit team, reporting to the Director, Commercial Portfolio
Management. The incumbent will be responsible for mentoring and providing
guidance to team members while ensuring the team operates efficiently and
effectively, providing optimum service. Key responsibilities include, prudent
oversight of the BES portfolio, adjudicating credit requests including ensuring
credit risk is assessed thoroughly, adhering to established policies,
procedures, and meeting compliance and control requirements.
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The core parts of your role would be to:
- Ensure compliance with the company’s established policies and procedures with
recommendations submitted for approval to management based on approved
delegations of authority
- Provide support, guidance and mentoring to Senior Account Managers, Account
Managers and the Mortgage Coordinator. The incumbent will also be responsible
for resolving day to day challenges, assessing the individual staff members’
training needs and ensure that they are met so that the individual is able to
perform their job effectively.
- Develop and maintain strong working relationships with internal colleagues as
well as external contacts in order to provide optimal service to our clients
- Develop, implement and maintain production and service metrics to measure and
support best-in-class turnaround times on completion of portfolio
underwriting/renewals/annual reviews with a goal of exceeding customer
service, accountability, and transparency targets
- Promote organic growth within the business in order to target the retention
objective of BES maturities
- Ensure that credit risk is thoroughly assessed and within the Bank’s risk
appetite and the General Investment and Lending Policy by targeting the
minimum completion ratio and timeline thresholds on annual reviews
- Support in the timely completion of regular reporting for senior levels of
management, including but not limited to maturities, annual review, etc.
- Monitor pipeline workflow to ensure production and service metrics are met
within prescribed timelines
- Provide valuable timely feedback on team member performance to management
- Motivate and support the professional growth of Senior Account Managers,
Account Managers and the Commercial Coordinator, including creation and
execution of development plans, where appropriate
- The incumbent is responsible for the management, organization, training and
evaluation of any contract employees, interns, LDP Associates and job
shadowing employees that are assigned to the department
- Ensure Compliance and QA audits are reviewed in a timely manner, compile
underwriter feedback on deficiencies, submit for Senior Manager review and
record final results on the audit tracker
- Assist in department projects or company initiatives, where needed
Let's Talk About You!
- Strong leadership and coaching skills
- Post-secondary education (diploma/degree) in business or finance preferred
- Have a minimum of 5 years of experience in commercial real estate lending
- Highly developed verbal and written communication skills with the ability to
communicate to Senior Management in a clear, concise and professional manner
- Sound technical knowledge of commercial lending, financial statement analysis
and factors affecting the Canadian commercial lending environment
- Detail-oriented individual who possesses a high level of integrity
- Demonstrated service excellence with their field
- Working knowledge of AML/ATF regulations and Corporate/Legal documentation
for commercial real estate in multiple jurisdictions across Canada
- Proven ability to thrive in a constantly changing environment and to perform
well in a high volume, high intensity environment
- Effective analytical and problem-solving skills
- Strong organizational and time management skills
- Ability to handle multiple competing priorities
- Proficient in MS Office (primarily Word and Excel)
- Bilingualism is an asset
Job Complexities/Thinking Challenges
- The position requires the incumbent to be a self-starter with the ability to
prioritize workflow and make sound lending approval/recommendation decisions
as efficiently as possible without compromising credit risk. The incumbent
should be prepared to manage files of greater complexity, requiring creative
and innovative thinking and proactive problem solving. The incumbent is
required to follow corporate policies, procedures and regulatory requirement
in order to properly review files and rationalize the approval/recommendation
made. In addition to exercising professional judgement, strong
problem-solving skills with respect to AML/ATF risk and related documentation
are required as the incumbent will be responsible for preparing and
recommending risk mitigation actions to the Business Unit Compliance Officer
and/or the Compliance Department. The incumbent will also experience the
common day-to-day challenges that come with supervising and mentoring people.
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What we offer [For full-time permanent roles]
?? Competitive discretionary bonus
? Market leading RRSP match program
?? Medical, dental, vision, life, and disability benefits
?? Employee Share Purchase Plan
???? Maternity/Parental top-up while you care for your little one
?? Generous vacation policy and personal days
?? Virtual events to connect with your fellow colleagues
?? Annual professional development allowance and a comprehensive Career
Development program
?? A fulfilling opportunity to join one of the top FinTechs and help create a
new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working
from Equitable Bank’s additional office space located at 2200-25 Ontario Street,
Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger
and our employees thrive when we honour and celebrate everyone’s diverse
experiences and perspectives. In tandem with that commitment, we support and
encourage our staff to grow not just in their career path, but personally as
well.
We commit to providing a barrier-free recruitment process and work environment
for all applicants. Please let us know of any accommodations needed so that you
can bring your best self to the application process and beyond. All candidates
considered for hire must successfully pass a criminal background check and
credit check to qualify for hire. While we appreciate your interest in applying,
an Equitable recruiter will only contact leading candidates whose skills and
qualifications closely match the requirements of the position.
We can’t wait to get to know you!
