Job Description: Customer SOlutions Analyst Jonas Software - Jonas Construction Markham, ON (Hybrid) The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career. The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems. We offer excellent career growth opportunities, benefits package, and a great business casual working environment. IN THIS POSITION YOU WILL… Report to the the Support Manager for daily direction and administration Use listening skills to investigate accounting and operational questions to provide solutions that would fit our clients business needs Have the ability to keep composure under stressful situations Harness time management skills to effectively and efficiently resolve multiple client issues Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused Serve as primary support liaison between clients and Jonas Keep clients informed of progression with issues and provide follow up as necessary Collaborate with other departments or offices as necessary to expedite resolutions Promote and maintain a high quality, professional, service-oriented company image among clients Assist with testing of the construction product JOB QUALIFICATIONS: In this role, you will require experience in accounting based applications preferably in Construction, Service and/or related industries is a definite asset, in addition to: Customer service experience in the software industry preferred Must be able to multi-task in a fast-paced environment and set priorities within time constraints Excellent organizational, time management, punctuality and customer service skills Courteous and professional phone manner, demeanor and attitude are essential Good team player, yet willing to take personal responsibility for resolution of issues Proven ability to meet deadlines Proven ability to problem solve and teach others Excellent command of the English language (spoken and written) Accounting degree and/or experience preferred #LI-VL1 Business Unit: Jonas Construction Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. At Jonas we have long realized that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world class service to our valued clients. This allows Jonas Software to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy “to be the best, you have to beat the best”; well at Jonas Software we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best!!! Jonas Software is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at jobs@gjonas.com or 905-470-4600 Jonas Softwareis part of a CSI group of companies.
