Valence has built the first-to-market AI native coaching platform for
enterprise, offering personalized, expert, and human-like guidance & support to
any leader or employee. At Valence, we're not just talking about the future of
work – we're actively shaping it.
From your first interaction with us, you'll notice we're different. By working
here you won't just implement solutions for our clients; you'll be helping to
architect the future of leadership in the age of generative AI. And we'll be
honest – this is not for everyone. But for those with an insatiable desire to
work fast on complex, unsolved challenges with some of the best talent in tech,
this could be the career-defining opportunity you've been waiting for.
The Role
In this role you'll be the connective tissue between our product, customer, and
data teams. This isn’t a traditional data science role—it’s a fast-paced,
high-responsibility role for someone who loves solving messy problems, turning
requests into insights, and helping build scalable systems from the ground up.
You’ll help define and improve how we triage and fulfill data requests,
streamline CS reporting, and surface product insights that drive growth and
retention. You’ll work closely with Product, CS, and Engineering to ensure our
platform decisions are data-informed and our customer teams are fully equipped
with the right information, at the right time.
About Valence
We're a Series A B2B SaaS company, backed by Insight Partners, that's pioneering
the first generative AI leadership coach for large enterprises. Our mission is
to transform how the world's biggest companies approach learning and
development, helping teams work better together. We've been featured in Harvard
Business Review, and our client list reads like a Who's Who of global business,
including Coca-Cola, Nestlé, General Mills, ServiceNow, AstraZeneca, Prudential,
Citi, CVS and Bristol Myers Squibb.
\n
What You'll Do
- Own the analytics backlog for Customer Success and Product, including
recurring reporting and usage analysis
- Translate ambiguous requests into structured analysis and action, working
directly with CS, EMs, and product leaders
- Build dashboards and recurring reports that drive clarity on feature usage,
client engagement, and operational performance
- Write complex SQL queries across varied schemas to extract and transform data
- Use Python or Google Sheets to analyze trends, automate repetitive tasks, and
visualize findings
- Improve internal reporting workflows and help standardize the intake and
delivery of stakeholder requests
- Collaborate with Product and Engineering to define key metrics, set up
tracking requirements, and improve our analytics foundations
- Support a growing data culture by making insights accessible, explainable,
and actionable across teams
What We’re Looking For
- 2+ years of experience in a data, product, or business analyst role—ideally
in a fast-paced SaaS or AI startup
- Strong SQL proficiency, with experience querying complex, multi-source
environments
- Comfortable using Python (Pandas, NumPy) or scripting tools for data
manipulation, automation, or lightweight analysis
- Hands-on experience with BI tools like Looker, Tableau, or Power BI, and
strong Google Sheets fluency for operational and ad hoc reporting
- Ability to turn complex data into clear narratives, and confidently present
insights to both technical and non-technical stakeholders
- Experience collaborating with CS, Product, and executive leaders to scope,
prioritize, and execute data needs
- Proven ability to manage competing requests, bring structure to ambiguity,
and deliver in cross-functional settings
- Exceptionally organized and detail-oriented, with strong project management
instincts
- Self-motivated, adaptable, and resilient—comfortable operating in a
fast-moving, early-stage environment
- A growth mindset, with openness to experimentation, feedback, and continuous
learning
- Clear motivations for joining a mission-driven, high-performance startup
What you'll get
- Ownership of projects and strategic priorities regardless of seniority.
- Strong ties to the executive team, a culture of transparency and engagement
with strategic decisions.
- Options from day one, which means you will be on the ownership track right
away.
- Competitive salary and equity packages.
- Comprehensive health coverage (medical, dental, and vision) from day 1.
- Provision of anything you need to be successful - learning tools, hardware,
office equipment, software.
- Generous PTO, company-wide R&R shutdowns and paid leave for parents.
- A WFH stipend, phone stipend and support to work in a We Work or other space
as preferred.
Learn more about us and meet our team here
[https://www.youtube.com/watch?v=VGYZ59n_x-c]
\n
Location and Work Environment
This role is 3 days a week (Tues - Thursday) minimum in office in Toronto (Queen
& Spadina). Candidates must be comfortable working with colleagues in different
time zones (UK), and have valid travel documents without work authorization
restrictions in the US.
Diversity and Inclusion
We are dedicated to creating a diverse and inclusive environment where everyone
feels valued and supported. We encourage applications from candidates of all
backgrounds and offer accommodations upon request throughout the hiring process.
If you have any questions, please reach out to Allison Langille, Head of People,
at jobs@valence.co.
LI-HYBRID
