SUMMARY:
The Ops Supervisor is responsible for ensuring smooth and efficient scheduling
functions for the company through maintaining inbound/outbound processes. He/she
will be accountable to manage a communication network to relay work orders,
messages, and information to or from work crews, supervisors, and linehaul
carriers using company approved methods. Other responsibilities also consist of
assigning loads to carriers and providing accurate reports of freight being
offloaded and loaded. The role includes providing support in a fast paced, high
volume office/warehouse environment and will assist in completing operational
and data entry tasks as necessary in a timely and accurate manner.
CORE COMPETENCIES
- Customer Focus
- Communication
- Energy & Stress
- Team Work
- Quality Orientation
- Time Management
- Adaptability/ Flexibility
- Creative and Innovative Thinking
- Decision Making and Judgement
- Planning and Organizing
- Problem Solving
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Mediating and Negotiating
- Providing Consultation
- Leadership
- Coaching and Mentoring
- Staff Management
- Enforcing Laws, Rules and Regulations
- Mathematical Reasoning
- Development and Continual Learning
JOB DUTIES:
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Supervises the overall operations on the cross dock and offload/load
processes, procedures and people
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Maintain and execute the daily work plan to insure accuracy, efficiency, and
timeliness of inbound/outbound load execution.
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Maintain scheduling, discipline and performance management for the employees
in the unloading/loading process.
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Create and change dock workers schedules as dictated by demand and
performance.
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Continually monitor workloads throughout the department and actively pursue
additional resource when justified.
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Monitor personnel and/or equipment locations and utilization in order to
coordinate service and schedules
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Create initiatives and procedures that maximize organizational ability to
service clients with the most efficiency possible.
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Breakdown, verify and process worker’s activity logs.
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Maintain and update the departmental communication log.
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Generally, maintain an open and effective dialogue with all workers to insure
fairness and clarity of understanding.
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Create and maintain logs necessary to perform quick checks and assessments to
ensure the highest quality.
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Respond to complaints with thoroughness and accuracy.
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Adhere to corporate and departmental policies and procedures
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Ensures all workers have the required training through Carriers Edge
(Manager/Supervisor Training Program)
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Completion of all required training through Carriers Edge (
Manager/Supervisor Training Program)
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Performs other duties as required
Hours: Mon - Friday, 6:00am - 2:30pm
REQUIREMENTS:
- Management level experience leading a team preferred
- Previous experience in warehouse/LTL environment an asset
- Transportation industry knowledge and experience an asset (i.e.
shipping/receiving, scheduling, freight negotiations and regulatory
requirements)
- Computer skills - Outlook, Excel, Word
- Clean Criminal Record
- Able to deal with people sensitively, tactfully, diplomatically, and
professionally at all times
- Able to work well under pressure
- Flexible, able to deal with change
- Strong attention to detail
- Very organized, with excellent multi-tasking and problem solving skills
- Excellent customer service/communication skills
- Strong work ethic and positive team attitude
No phone calls, please. We thank all applicants; however, only those selected
for an interview will be contacted. Fastfrate is an equal opportunity employer.
We welcome diversity in the workplace and encourage applications from all
qualified candidates including women, members of visible minorities, persons
with disabilities, and indigenous peoples. By submitting your resume, you
consent Fastfrate. to share this information within its divisions in order to
identify other employment opportunities that you may be suitable for.
