Who we are
At Heart & Stroke our mission is to promote health, save lives and enhance
recovery. We are committed to a culture that exemplifies our core values:
champion health, practice humility, embrace change, drive impact, learn and grow
and be heartfelt as we work together to beat heart disease and stroke.
We believe in equity, diversity and inclusion - it’s embedded in our values and
core mission work to support all people in Canada to lead healthier lives. We
are committed to applying this principle to cultivate a welcoming environment
that embraces diversity among our employees. Candidates from diverse
backgrounds, including but not limited to, Indigenous peoples, racialized
communities, 2SLGBTQIA+ communities, women, and people living with disabilities
are encouraged to apply.
To learn more about our mission, values, commitment to EDI, and the difference
Heart & Stroke makes in the lives of people in Canada at every age, please visit
our website [http://www.heartandstroke.ca/].
The opportunity
Heart & Stroke is seeking a full-time Resuscitation Program Manager to lead the
expansion of life-saving training initiatives throughout Canada. This position
integrates business development and program management responsibilities,
including cultivating strategic partnerships, growing the instructor network,
and ensuring the delivery of high-quality programs.
Reporting to the Senior Manager, Resuscitation Business Development &
Engagement, this role is tasked with developing and maintaining robust
relationships to broaden access to essential training programs across Ontario,
Manitoba, and Nunavut. A primary focus will be supporting the instructor
network and collaborating with organizations to elevate standards of care,
positioning Heart & Stroke programs as the preferred choice among employers and
healthcare providers for top-tier training from accredited instructors.
Ideal candidates will demonstrate substantial experience in medical sales and/or
business development, in addition to holding a professional background in
healthcare provision. Proven expertise in establishing partnerships with medical
agencies and a comprehensive understanding of medical standards and practices
are prerequisites. Professionals who are strategic, relationship-oriented,
possess account management, program, and team leadership experience, and are
driven by impactful work are encouraged to apply.
H&S offers hybrid working conditions and invites applications from candidates
currently living in the Greater Toronto Area (GTA). Applicants should be able
to work from our Toronto office at Yonge & Eglinton as needed, based on business
requirements. This role is accountable for the leadership of a resuscitation
program specialist.
This role involves frequent travel throughout the province of Ontario and
occasional airline travel and overnight stays for multiple days in Manitoba. A
valid driver's license and access to a vehicle is required.
How you will make an impact every day
Knows our customer and instructor network
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Develops a strong understanding of our customers and instructor networks and
nurtures strong relationships with key stakeholders and constituents by
tracking interactions and outcomes in Salesforce CRM.
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Engages directly and regularly with top performers in our network in their
region and across disciplines and market segments
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Assembles and consults with trusted individuals in our network to acquire
their insights, advice and guidance.
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Tracks and develops performance plans to address poor performers in their
region.
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Deepens our understanding of our constituents through effective investigation
& documentation
Knows our Programs
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Understands and communicates the value proposition, and key differentiators
of our products and programs.
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Contributes to the development and/or implementation of marketing strategies
that specifically promote H&S resuscitation and first aid programs.
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Utilizes Resuscitation portal, Salesforce system and PowerBI dashboards to
evaluate and monitor performance of our products and programs and to develop
informed plans.
Helps us “Deliver the Mission” by expanding our reach and network
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Develops plans to grow and expand the reach and effectiveness of our network
and implements innovative solutions to do so.
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Engages with customers and potential partners to explore and expand
opportunities for new business development.
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Identifies, recruits and cultivates a network of high-performers and sponsors
individuals for promotion to Instructor Trainer (IT) status, as appropriate.
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Develops and maintains a provincial network with relevant institutions and
professional organizations to connect and align with.
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Keeps up with the latest industry developments, including direct market
competitors.
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Follows up with new leads and referrals generated from the specialist and
others on our team
Supports our partners and network
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Navigates complex issues to support positive outcomes for our partners in
each segment of our network.
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Develops strong communities of practice within our networks and regularly
meets with them to advance objectives, deepen relationships and address
emerging issues.
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Shows a bias for action and a sense of urgency to resolve matters and
identify solutions.
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Effectively and consistently activates a solution-oriented,
relationship-centric remediation approach to resolve complaints and QA
investigations, to maintain and improve the performance of our instructor
network.
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Deactivates instructors who are not adhering H&S criteria and agreements.
Who we need
Education
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Bachelors degree in health science, business or a related field.
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An equivalent combination of education and experience will be considered.
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Certificate/training in adult education preferred.
Experience
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Minimum of 5-7 years' experience in a sales or business development role,
preferably in the CPR / first aid training marketplace.
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Heart & Stroke Instructor certification and/or other agency instructional
experience an asset.
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Knowledge of provincial healthcare systems and resuscitation training
agencies an asset.
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Experience working in the health care field an asset
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Experience in the not-for-profit sector would be an asset
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Experience managing a team remotely
Skills
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A professional and exceptional customer first and first call resolution
approach.
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Exceptional organizational skills and strong attention to detail.
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Proactive, self-motivated and resourceful.
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Proven ability to effectively promote opportunities and partnerships and
engage diverse groups of people.
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High level of ownership and accountability to goals, teamwork and following
best practices.
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Excellent interpersonal and communication skills (both written and verbal).
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Demonstrated proficiency with Microsoft Office Suite.
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Experience with Salesforce or other CRM applications.
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Flexible/adaptable, able to work in a fast paced, ever-changing environment;
able to effectively manage a demanding schedule and prioritize
responsibilities.
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Proficient with remote technology, online and social platforms.
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Knowledge of basic medical terminology and life support equipment, an asset.
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French/English bilingual an asset.
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Volunteer management and supervision skills an asset.
What we offer
At Heart & Stroke, we make it a priority to foster a culture of caring by
implementing practices and programs that foster respect, compassion, trust and
attentiveness to our own and others’ health and well-being.
In addition to a competitive salary, we believe that time off is integral to the
personal health and wellness of our employees. We offer a generous paid time-off
package including vacation days, personal days, wellness days, and paid
company-wide closure between December 25 and January 1. We also provide
competitive health, medical, dental and vision benefits, life insurance,
disability benefits, an employee assistance program (EAP) and a defined
contribution pension plan with employer matching. Our employees also enjoy a
flexible hybrid working model and reimbursement for mobile phones and home
office setup, as well as opportunities for professional development.
Apply now
If you want to join the fight to beat heart disease and stroke, please apply by
sending your resume by August 1, 2025. Applicants must be currently residing in
Canada and legally entitled to work in Canada.
Only those candidates that qualify will be selected for an interview. At this
time, all interviews are being conducted via phone and/or video call - we look
forward to “virtually” meeting you!
Accommodation
We are committed to fostering an inclusive, barrier-free and accessible
environment. If you have been contacted for an interview and require
accommodation to participate in the recruitment and selection process, please
let us know and we will do our best to address your needs.
