What we’re hoping you will achieve … (circa 2026) one year from now..
Your potential story, one year from now……. We’d like to thank you for your
contributions to our timely product rollouts, client support, and internal
developer systems/infrastructure maintenance that helped the company achieve
record customer satisfaction levels and a consecutive year of triple digit
revenue growth. Here are some of your contributions as a key member of our
software installation, support, and developer operations team:
- You acted as the primary contact point for customers regarding all
installation, technical training and second/third tier software support. Your
excellent work resulted in you owning a “portfolio” of client sites that
included some of our largest clients including a Fortune 500 company.
- Applied a data driven approach to monitoring the health of the software
installed at the various customer sites, which resulted in resolving problems
before they escalated into larger issues.
- Furthermore, you championed the creation of an automated health tracking
application along with the development team. These initiatives culminated in
increasing your team’s productivity by 20% and reduced the number of support
tickets.
- Provided pre- and post-sales technical assistance to the sales team. You also
helped the sales team prepare demo setups of the product and gathered
information on customer needs, complaints and requests, using this
information to influence the development of the product line.
- Contributed to the ongoing improvement of Tangam’s online knowledge base and
support processes. Helped improve the customer support architecture through
automation and web based software tools resulting in 20% improvement in issue
resolution time.
- Coordinated and performed software upgrades of the product with customers and
their IT teams.
- While you performed the upgrades, you also identified all the bottlenecks in
the process, and worked with developers to minimize the bottlenecks for a
smoother upgrade process. This reduced the down-time during upgrades.
- Ensured that the internal team (developers, business analysts) have the right
systems environment, client data stores, backups, monitoring, and software
tools so they can focus on building great software and advanced analytics.
We can’t wait until next year. Now Back to Today. If you’d like this story to be
yours, apply now.
Who we are
http://www.tangamsystems.com [https://www.tangamsystems.com]
Tangam Systems is a small, profitable, and growing company that is at the
cutting edge of developing data analytics and visualization software. Our
clients range from Fortune 500 businesses to some of the best-known brands in
the resort industry. Our software product helps casino resorts optimize their
operations and logistics in order to increase profitability and enhance the
patron experience. Our software takes the complexity out of data analytics and
makes data understandable and actionable to ordinary users. Our global client
base includes operators in China, United States, Australia, New Zealand, United
Kingdom, and Canada. Our patented products have won numerous industry awards and
recognitions. We continue to push the envelope on what is possible in the area
of data analytics software, and we are always seeking new talent to join us on
our exciting journey.
Requirements
- Relevant IT or support engineering experience. At least 4 years working
experience in a support engineer or IT technician role. Database and SQL
knowledge.
- Education. Undergraduate degree in Computer Science / Software Engineering or
a related discipline.
- Troubleshooter extraordinaire. Proficiency with computer networking and
troubleshooting (Windows operating system, hardware, etc.).
- Top notch communicator. Strong interpersonal and communication skills.
- Must be willing and able to travel internationally up to 15% of working time.
- Have an eye for detail. Must be highly organized and detail oriented.
- Previous DBA experience is an asset
- Available after business hours for critical issues.
- No criminal record and licensable to work in a highly regulated industry.
Your playground / what you’ll learn:
At Tangam you’ll get a chance to play, learn and build with the following tools
and technologies as part of a cross-functional team that is the world’s foremost
innovator in cutting edge casino optimization software.
Languages: .NET Core, JavaScript, TypeScript, PowerShell
Web Server: IIS, NGINX
Databases: MS SQL, Oracle, DB2
Infrastructure: Azure, Docker, Kubernetes
Operation Systems: Windows, Linux
Development Processes: Agile, CI/CD
Compensation and Benefits:
- Base salary of $80K - $95K + performance-based bonus
- Work-Life Balance: Flex time, work from home days and travel incentives.
- Set-up: Standing / adjustable desks, massage chair & quiet room, employee
lounge with Xbox, Switch & PS4.
- Benefits Plan: Fitness allowance, dental/prescription/vision, massage &
physio, and healthcare spending account.
- Food & Fun: Fully stocked kitchen, fancy coffee machine, team lunches, long
weekend bottle draws and monthly employee events.
We are committed to providing an inclusive work environment that welcomes
diversity and supports accessibility across the organization. If you require
accommodation at any time during the recruitment process, please let us know by
contacting us at hr@tangamgaming.com [hr@tangamgaming.com].
