Company Overview
Athennian increases trust in business. Our products help legal, finance, and tax
teams be transaction and audit-ready by organizing business entity and corporate
structure information. Over 370,000 business entities in almost every country
are managed on Athennian to automate workflows for ownership, company
secretarial, governance, tax, and compliance.
The Role
As an Implementation Consultant reporting to the Team Lead of Implementations,
you will drive our clients' successful onboarding and adoption of the Athennian
platform. Acting as a trusted advisor and technical expert, you'll utilize your
project management skills to navigate complex projects, ensuring timely and
successful outcomes. Your ability to adapt to changing requirements, effectively
manage client expectations, and contribute to process improvements will be
essential in empowering users to unlock the full potential of Athennian and
achieve their business goals.
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As a key contributor to our Customer Experience team you will be responsible
for:
- Project Management:
- Manage implementation projects and client onboarding from initiation to
completion, ensuring projects are delivered on time, within budget, and to
the highest quality standards.
- Develop comprehensive scope of work documentation that aligns client
expectations with internal delivery capabilities.
- Proactively manage and communicate any changes in project scope, budget, or
timeline to stakeholders.
- Implementation and Training:
- Lead all aspects of implementation, including onboarding training, best
practice sessions, solution configuration, and data migration.
- Identify change management opportunities to enhance user adoption throughout
the project lifecycle.
- Facilitate technical requirement gathering sessions and effectively convey
customer feedback to the product team.
- Customer Success:Develop detailed project plans that directly address
customer requirements and ensure their goals are met.
- Provide accurate resource planning and forecasting for Athennian's internal
project team to optimize delivery.
- Oversee the successful production deployment and go-live launches with
meticulous attention to detail.
- Deliver an exceptional customer experience for all new users of the Athennian
software.
- Drive timely launches and ensure customers quickly realize the value of the
platform.
- Collaboration:
- Work closely with Sales to ensure a smooth transition from the sales process
to project delivery, setting clear expectations with customers.
- Collaborate with Customer Success Managers (CSMs) to facilitate a seamless
handoff after implementation, ensuring ongoing customer satisfaction and
support.
The ideal candidate will have:
- 4+ years of experience in a software implementation or professional services
role, preferably within the legal technology (LegalTech) or compliance
industry.
- Proven track record of successfully managing complex implementation projects
from initiation to completion.
- A natural relationship-builder, skilled at fostering strong connections and
trust with clients.
- Strategic and proactive in client interactions, consistently mitigating
churn, driving adoption, and encouraging expansion.
- Empathetic and customer-centric, with a passion for understanding and
exceeding client expectations.
- Excellent communicator, adept at simplifying complex issues and conveying
information clearly.
- Highly organized, collaborative, and detail-oriented, with a proven ability
to manage projects and drive change effectively.
- Availability to support Eastern Standard Time (EST) hours.
- A strong understanding of corporate legal departments, legal entity
management, corporate governance, or compliance is highly desirable.
Experience working with legal entity data is a significant plus.
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Location
We have embraced a distributed model of working to reach the best talent in the
world. While some roles may require proximity to our Toronto, Calgary and
Vancouver offices, roles based outside our office locations can be remote in
Canada and the US. Please only apply if you are able to live and work full-time
in the US and Canada. #LI-Remote
Our Culture
Our company thrives in a fast-paced startup environment where every team member
plays a critical role in driving success. We value ambitious, results-driven
individuals who are not only proactive in identifying opportunities but are also
committed to going the extra mile. In our culture, collaboration and initiative
fuel our growth as we embrace new challenges, learn constantly, and move quickly
to seize opportunities. If you're a go-getter who thrives on impact and thrives
in a dynamic setting, you'll fit right in. Our values are:
Outcome Driven: We focus on setting ambitious goals and achieving measurable
results, valuing success by the outcomes we deliver.
Wide Responsibility: Our team is empowered to shape success, taking ownership
from problem identification to solution implementation.
Learning Mindset: We embrace curiosity, rejecting the status quo and encouraging
continuous learning and agility.
Strategic Speed: We make fast, effective decisions and embrace a bias for action
to seize opportunities quickly.
Benefits at Athennian
We’re a remote-first company built on trust, autonomy, and accountability. With
that flexibility comes responsibility — we’re a lean team where everyone is
expected to bring their full effort and expertise. We believe in real work-life
balance: every employee starts with a minimum of three weeks of vacation, five
sick days, and six personal or flex days, plus a company-wide winter holiday
shutdown so everyone can rest and recharge together.
Our benefits are designed to support your well-being in meaningful ways. You’ll
have access to comprehensive health, dental, and vision coverage, long-term
disability, accidental death & dismemberment, an Employee Assistance Program,
and a Health Spending Account to help cover additional expenses. We also offer
flexible parental leave benefits, including options for top-ups or additional
paid time off — because family matters. And to help you get set up for success
from day one, we provide a work-from-home allowance.
