Bounteous is a premier end-to-end digital transformation consultancy dedicated
to partnering with ambitious brands to create digital solutions for today’s
complex challenges and tomorrow’s opportunities. With uncompromising standards
for technical and domain expertise, we deliver innovative and strategic
solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI,
Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align
interests and accelerate value creation. Our clients worldwide benefit from the
skills and expertise of over 4,000+ expert team members across the Americas,
APAC, and EMEA. By partnering with leading technology providers, we craft
transformative digital experiences that enhance customer engagement and drive
business success.
We are looking for a skilled Mobile App Support Engineer to join our Customer
Experiences team on a contract basis. In this role, you will play a key part in
maintaining the production stability of our React Native mobile application.
This position offers the opportunity to debug, troubleshoot, and optimize a
large-scale mobile app, ensuring a smooth and reliable experience for our users.
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Information Security Responsibilities
- Promote and enforce awareness of key information security practices,
including acceptable use of information assets, malware protection, and
password security protocols
- Identify, assess, and report security risks, focusing on how these risks
impact the confidentiality, integrity, and availability of information assets
- Understand and evaluate how data is stored, processed, or transmitted,
ensuring compliance with data privacy and protection standards (GDPR, CCPA,
etc.)
- Ensure data protection measures are integrated throughout the information
lifecycle to safeguard sensitive information
Role and Responsibilities
- Triage, investigate, and resolve complex non-codefix issues in the React
Native mobile application for both iOS and Android platforms
- Analyze and debug connectivity issues between the mobile app and backend
services, focusing on the front-end request/response cycle
- Diagnose and resolve issues related to global service integrations, such as
Google Maps, OAuth, and biometric authentication
- Use AWS CloudWatch and other monitoring tools to review logs, track
performance, and proactively identify potential issues
- Determine when issues require code changes and escalate with thorough
technical analysis
- Maintain a comprehensive knowledge base with troubleshooting guides, issue
resolutions, and FAQs
Preferred Qualifications
- 3-5 years of front-end development experience
- Proven hands-on experience supporting and troubleshooting mobile applications
built with React Native
- Strong understanding of both iOS and Android platforms, including
configurations, permissions, and build processes
- Skilled in debugging REST APIs and analyzing JSON payloads using tools such
as Postman
- Experience with core AWS services, especially CloudWatch for log analysis and
monitoring; familiarity with S3 for asset management
- Excellent analytical and troubleshooting skills with a passion for resolving
technical challenges in live production environments
- Strong verbal and written communication skills for effective collaboration
with both technical and non-technical teams
- Ability to read and understand JavaScript/TypeScript code to identify
potential bug sources prior to escalation
- Proficiency with ticketing systems such as Jira Service Management or Zendesk
- Familiarity with mobile monitoring tools like Sentry, New Relic, or Datadog
- Basic understanding of SQL queries to assist with preliminary data validation
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We invite you to stay connected with us by subscribing to our monthly job
openings alert here [https://www.bounteous.com/careers/#contact-us-footer].
Bounteous is proud to be an equal opportunity employer. Bounteous does not
discriminate on the basis of race, religion, color, sex, gender identity, sexual
orientation, age, physical or mental disability, national origin, veteran
status, or any other status protected under federal, state, or local
law. Bounteous is willing to sponsor eligible candidates for employment visas.
For employment opportunities based in Canada:
Bounteous is an equal opportunity employer. In accordance with the Ontario Human
Rights Code and Accessibility for Ontarians with Disabilities Act, 2005,
accommodation will be provided at any point throughout the hiring process,
provided the candidate makes their accommodation needs known to Bounteous. We
welcome applications from all qualified candidates.
*Must be legally eligible to work in Canada.
LI-Remote
