Hologic is a leading developer, manufacturer, and supplier of premium molecular diagnostic products and services, as well as medical imaging systems, biopsy devices, and surgical products, with a strong commitment to women’s health. Our mission is to enable healthier lives everywhere, every day, and our promise is The Science of Sure. Join our growing, innovative, and passionate team, where you can make a dramatic impact in the world of healthcare.
Hologic is seeking a full-time Field Service Representative to be based in, or near, Quebec City, Canada.
Essential Duties and Responsibilities
Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
Provides 24/7 coverage to customers within 24 hours of notification.
Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
Determines correct inventory levels of repair parts with supply lines.
Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
Works with Technical Support to resolve quality issues and advise of issues and developments.
Keep management advised of issues and developments.
Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
Qualifications
Fluent in French & English.
Strong knowledge and experience troubleshooting electrical/ electronic circuits.
Working knowledge of chemistry principles and chemical handling techniques.
Understanding of proper use and operation of electronic testing equipment.
Knowledge of inventory and procurement systems.
Ability to interface with internal and/or external customers.
Solid computer skills.
Time Management Skills
Strong robotics, fluidics and pneumatics experience preferred.
Ability to pass a comprehensive background check.
Possess a valid Driver’s License and maintain a clean driving record.
Medical Device experience is preferred.
Capital Equipment experience is preferred.
Education
BS/BA degree or equivalent experience preferred.
AA/AS degree and/or practical Military experience considered.
Experience
2 - 5 years related field experience with direct customer interaction
Additional Details:
This person will work out of a home based office
Position will require 75% plus travel
There will be opportunity for future on-call duties
Overnight stays could be 3 to 4 nights a week
Why join Hologic?
We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
Agency and Third-Party Recruiter Notice: Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
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