We are looking for the visionaries, the change-makers, the self-starters who are
seeking more from their career. Change begins with the small decisions we make,
each day, to support each other and strive to create inspiring incredible
educational experiences for all students, no matter where they are or how they
learn. In choosing a career with Yorkville University, you will have the
opportunity to push boundaries, flex your creativity and inspire positive change
for so many people.
Our core values put the student experience at the center of what we do,
reflecting who we are and aspire to be. If you want to shine a light on academic
excellence, be empowered to make an impact on the transformation of the Canadian
post-secondary education landscape, and work collaboratively beyond levels, join
us.
Who we need
Yorkville University is seeking a Manager, Student Experience to oversee
student-centred programs and services. Reporting to the Director, Student &
Campus Experience, you will manage programs that directly support our mission of
championing student success and lead a dedicated team focused on creating an
inclusive, engaging, and supportive environment for all students. You will
ensure smooth daily operations, foster a culture of care, and shape strategies
that promote student engagement and well-being.
This is a full-time role, currently following a hybrid model working both
remotely and on-site at our BC campus.
What’s in it for you
Impact. This is a leadership opportunity in a progressive, entrepreneurial, and
collaborative environment. You will manage the daily experience of our diverse
student population. From student support initiatives to campus programming, you
will ensure our services meet the evolving needs of learners while contributing
to a positive, inclusive culture that defines Yorkville.
Influence. You will be empowered to identify opportunities for improvement and
implement meaningful changes. This is a high-visibility role with access to
leadership and the ability to shape the strategic direction of student services
on campus.
Career development. Yorkville is a forward-thinking academic institution
committed to innovation and collaboration. You will be surrounded by individuals
who are passionate about student success, eager to experiment and execute new
ideas, and committed to learning and growing together. This role offers
opportunities for advancement, including broader cross-campus responsibilities
or future opportunities that align with your strengths and ambitions.
As our new Manager, Student Experience, you will:
- Lead staff and student teams. You will foster a collaborative,
service-focused culture that supports students and encourages growth and
accountability. You will champion our culture grounded in learning,
inclusion, and equity.
- Oversee the delivery and development of programs. From orientation and
workshops to campus activities, you will ensure our programs and services
align with student needs and exceed their expectations. You will evaluate
programs and services using data and feedback; identify gaps, propose new
initiatives, and lead implementation.
- Collaborate. You will participate in cross-functional committees and
initiatives to enhance the student experience across departments. You will
collaborate with student organizations, faculty, and campus stakeholders to
increase engagement and integrate services into the broader academic
experience. You will work closely with Student Life to plan, promote, and
execute events, campaigns, and activities.
- Prioritize student well-being. You will support a culture of inclusion,
accessibility, and belonging, with sensitivity to the needs of
non-traditional students, including mature, international, and online
learners. You will respond to non-standard student issues with empathy,
discretion, and timely referral to the appropriate support services. You will
work closely with colleagues in Student Experience to address and manage
concerns about well-being.
You have:
- The experience. You have worked in public or private post-secondary settings,
taking on increasing levels of responsibility and leadership. You hold a
Bachelor’s degree, with a Master’s degree preferred, and bring expertise in
one or more of the following areas: Student Advising, Student Life, Wellness,
Counselling, Accessibility, or Student Conduct. You have supported students
through complex challenges, including crisis management, and are attuned to
the unique needs of international and diverse student populations. You have
developed impactful, cross-functional programs and understand what it takes
to create an inclusive and welcoming campus culture.
- The commitment. You care—about the students, the team, and the bigger
picture. You understand the role student services play in fostering academic
success and personal growth, and you are driven by a genuine desire to make
things better for the people around you.
- The mindset. You are strategic and data-driven, and can leverage student
information systems and analytics to guide priorities, identify gaps, and
inform action. You are naturally curious and solution-oriented, unafraid to
challenge the status quo in pursuit of meaningful improvements. You are
proficient with MS Office, including Excel (pivot tables, charts) and you are
comfortable adopting new tools to increase efficiency and impact.
- The leadership. You know how to inspire, guide, and grow a team. Whether
leading through change, building alignment around shared goals, or fostering
a culture of service and collaboration, you bring clarity, consistency, and
heart. You are skilled at coaching others, supporting professional
development, and setting the tone for continuous improvement.
- The communication and collaboration. You are a strong communicator, both
written and verbal, with a visual presence. You know how to build
relationships, navigate conflict, and facilitate conversations that move
things forward. You work well across departments and with stakeholders at all
levels, always approaching collaboration with empathy, respect, and a focus
on shared success.
- The execution. You manage multiple projects with confidence and precision,
from planning to rollout. You excel at organizing resources, meeting
deadlines, and adapting to shifting priorities. You think critically, act
decisively, and follow through, always considering anticipated outcomes and
the impact on students.
Compensation: $80-85K CAD per annum
Why work at Yorkville University?
- An atmosphere that successfully blends an entrepreneurial culture with
education. We value innovation and continuously look towards expanding our
programming, working with the latest research, tools and solutions. As a
private school with government approval of our offerings, we have the
opportunity to do more, stay current and be future-forward.
- The chance to accelerate your career and disrupt education by responding to
the needs you see and purposefully challenging the status quo. Everything we
do here is about delighting and engaging our employees - and ultimately our
students - from mentorship to teaching, from creative outlets to analytical
ones.
- A place where all individuals feel welcomed in the academic and workplace
environments and can bring their authentic selves to the educational and work
spheres. We celebrate the full range of human diversity, and we acknowledge
that equal access to opportunities and services may require the removal of
barriers that equity-seeking communities experience in trying to obtain this
access.
- The opportunity to grow with access to free courses, certifications and
programs - right up to our Masters' offerings.
- An appreciation for the insights and skills you bring to work with a
competitive salary and comprehensive benefits, including a wide breadth of
wellness services and a work-life balance.
Join us
We welcome and appreciate candidates with a range of backgrounds and
experiences. If you have 70% of the qualifications we are looking for, express
your interest.
What you can expect from our hiring process:
- A virtual interview with a Talent Advisor discussing your interest in the
role and your professional and academic background.
- A virtual interview with the Interim Director, Campus Services to discuss
your experience and your approach to problem solving.
- An at-home case study assignment.
- An in-person panel interview, to present and discuss your case study and ask
any final questions about the role, team and culture.
Diversity, equity and inclusion are a critical component of life at Yorkville
University and Toronto Film School, and we are committed to making these values
an integral part of our culture. We encourage applications from all qualified
applicants, including women, persons with disabilities, Black, Indigenous and
People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender,
Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+)
community and other equity-seeking groups.
Yorkville University is committed to providing accessible employment practices
that are in compliance with the Accessibility for Ontarians with Disabilities
Act ('AODA'). If you require accommodation for disability, please notify Human
Resources at 1-877-429-4029.
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