At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
Overall Purpose of Job
Receives, records, and transmits emergency and non-emergency information, and completes administrative duties under the direction of the Fire Captain of an assigned fire and rescue team.
Key Responsibilities
· Complete daily tasks and assignments under the direction of the fire captain of the assigned fire and rescue team.
· Monitor the emergency radio channel and phone line to receive and assist with emergencies.
· Receive non-emergency calls regarding wildlife sightings, hazard reporting, road closures, mask fit-test bookings, general inquiries etc., and provide assistance to callers or direct callers to the
appropriate personnel.
· Monitor the confined space radio channels, record information in the confined space entry log, and update the confined space entry tracking board.
· Maintain the daily dispatch log by recording necessary information.
· Maintain the fuel log by recording necessary information.
· Maintain the electronic patient log by entering patient information.
· Maintain the access and security of highly sensitive information.
· Function check and monitor the condition of dispatch communication equipment and report deficiencies to the appropriate personnel.
· Keep up to date with relevant site-specific guidelines and procedures.
· Become familiar with emergency meeting point and AED locations by utilizing site maps.
· Maintain and update contact lists, site maps, and the frontline response-unit board.
· Maintain the organization and cleanliness of the dispatch office.
· Become familiar with dispatch centre evacuation procedures.
· Participate in emergency drills.
· Assist with the onboarding of new hires by providing dispatch training for new members.
· Complete required dispatch courses.
· Complete required International SOS continuing education modules.
· Attend required meetings including daily start-of-shift meetings.
· Maintain a respectful work environment by demonstrating positive work place behaviour.
· Comply with company policies regarding code of conduct, uniform, dress, and appearance.
· Perform other administrative duties as requested by the fire captain, nurse practitioner, and the site liaison manager.
· Ensure International SOS is represented in a positive and professional manner when interacting with the client and other contractors on site.
· Receive and record reports of all emergency events, and record all communications throughout the incident.
· Follow the site-specific fire, rescue, and medical dispatch guidelines and protocols throughout the incident.
· Assist callers with initial actions such as evacuation procedures, emergency medical instructions, emergency meeting point instructions, etc.
· Dispatch the appropriate personnel, apparatus, and resources in accordance with emergency response protocols or as instructed by the officer-in-charge.
· Contact and update essential personnel and agencies in accordance with emergency response protocols, or as instructed by the client or the officer-in-charge.
· When requested, assist responding personnel by providing directions to emergency meeting point locations.
· Communicate any reported or known emergency scene hazards to the officer-in-charge and responding personnel.
· When requested, assist the officer-in-charge by searching databases or reference materials to obtain required information related to the incident.
· Assist the officer-in-charge by requesting or communicating information on their behalf to various personnel, business units, or agencies.
· Perform all-calls to notify personnel of potential or imminent dangers, or termination of incident operations, when requested by the client or the officer-in-charge.
· Enter dispatch information into the emergency call report and submit to the officer-in-charge.
· Participate in the post-incident analysis or debrief.
· When required, participate in the incident investigation.
About You
Required Skills and Knowledge
· Dispatching Certificate in Emergency Services or equivalent
· ICS 100
· Drivers License
· H2S Alive
· CSTS
Required Competencies
· The ability to apply and maintain safety standards.
· The ability to follow direction and the chain of command.
· The ability to accept responsibility and to make decisions.
· The ability to work independently with focus on organization, time management, and attention to detail.
· The ability to work effectively with co-workers, other contractors, and the client.
· The ability to establish and maintain effective interpersonal relationships with co-workers, other contractors, and the client.
· The ability to act effectively in emergency and stressful situations.
· Strong communication skills, both orally and written.
Required Work Experience
· 2 + years of relevant industry experience is an asset
Where you’ll be working, your work schedule, and other important information:
• You will work out of our camp-based client sites. Accommodations & meals provided
• The working schedule is 2 weeks on / 2 weeks off
• On-call and extended hours may be required after hours when operational and business requirements indicate
• Chartered flights are available out of Edmonton and Calgary
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!
