As a Customer Success Account Management (CSAM) Manager, you lead a high
performing team of Customer Success Account Managers (CSAMs) in varying stages
of career development, cloud adoption, portfolio and program management, cloud
service management and technology trends. This is an exciting role that will
help fuel customer success through your leadership with business, customer, and
team growth!
This role has direct people management responsibility for CSAM’s, has overall
accountability for their team’s end to end Customer Success planning and
delivery to an assigned portfolio of customers, while ensuring close partnership
with internal and external stakeholders. Through their team the CSAM Manager is
responsible for driving a repeatable and predictable business by leading a team
through a coach, model, care framework driving strategic planning and the
orchestration of delivery resources to drive strong customer outcomes aligned to
their top priorities. This role has a flexible work model and can be performed
from home or office with an estimated 50% travel dependent on customer
portfolio.
Microsoft’s mission is to empower every person and every organization on the
planet to achieve more. As employees we come together with a growth mindset,
innovate to empower others, and collaborate to realize our shared goals. Each
day we build on our values of respect, integrity, and accountability to create a
culture of inclusion where everyone can thrive at work and beyond.
