Job Description What is the opportunity? As the Senior Manager, TLM Support within Operation Process Engineering (OPE), you will lead the team that is responsible for the maintenance and expansion of the TLM application portfolio across Finance Shared Services (FSS). You will be responsible for automation of reconciliations for FSS primarily using the SmartStream Transaction Lifecycle Management (TLM) platform with hands-on business analysis, business process management, and business intelligence / KPI / Metrics / reporting expertise. You will be the strategic advisor and thought leader for the TLM system supporting FSS reconciliations and will collaborate with TEO and Technology partners to implement AI, GenAI and other efficiency-enabling tools and products to optimize automated reconciliations. You will work closely with business units across RBC to gain in-depth understanding of customer’s reconciliation processes, service roadmap and the context in which the business operates to transform operations and support End to End automated reconciliation implementations. You will leverage sound business and systems knowledge such as Data Sourcing, Reconciliation workflows, Data migration files, User Acceptance Testing, Post Implementation Validation, and Regulatory compliance support in conjunction with Finance IT service delivery partners and Agile/Project Management Framework. In this role, you will lead a fast-paced and dynamic team in optimizing and enhancing our TLM automated reconciliation, collaborating with leadership and teams across the organization to streamline our reconciliation and implement best practices. You will foster a culture of continuous improvement and innovation within the TLM Support team, encouraging proactive problem-solving and the adoption of best practices. What will do you do? Collaborate with business partners across Finance Shared Services to optimize existing and build new reporting models within TLM. Document requirements, data flow diagrams, data lineage, data wrangling processes, KPIs, and visualizations Partner with the assigned business units / operations teams / global business process service partners to understand current state of the reconciliation processes, and design semi / fully automated future state solutions to reduce operating costs and improve financial, internal and operational controls Elicit and document business requirements by analyzing, designing, and delivering reconciliation solutions to support Finance Shared Services growth strategies Prepare project documents in accordance with RBC Agile/PMF standards e.g. EPICs, User Stories, process flows, UAT plans, PRD cut-over and RTB hand-over Balancing and satisfying the needs of business, end-users and technical stakeholders ensuring alternatives have been investigated and there is an understanding of implementation tradeoffs Provide insights in the design and optimization of Financial Information Business Rules (FiBRS) / Static Data configuration related to the reconciliation processes being on-boarded or off-boarded Provide strategic direction and thought leadership in the review of the automated reconciliation tool for FSS. Develop and maintain strong working relationships with Finance IT, FSS pillar leads, process owners, and Operations stakeholders, ensuring collaboration, professionalism and cooperation against the delivery of the TLM roadmap, timelines and budget. Set direction for the TLM support team and develop capability of the team while holding them accountable for their deliverables. Promote innovative or improved methods to get the work done and implement best practices. Ensure successful launches, seamless implementation and operational integration of TLM initiatives. What do you need to succeed? Must haves: Bachelor's Degree in Business, Information Technology, Engineering or equivalent education 5+ years of Business Analysis experience: Planning and Monitoring, Elicitation, Requirements Management and Communication, Enterprise Analysis, Requirements Analysis, and Solution Assessment and Validation 6+ years of experience onboarding new work to FSS (Domestic Banking / International Banking / Insurance / Strategic Reporting), Matching, Investigation, Resolution, Attestation, Documentation & Reporting, Operational Support, Process Improvement / Automation 3+ years of Data Preparation and Data Administration experience for Business Process Management (BPM) or Robotic Process Automation (RPA) or Lean / Six Sigma Keen interest in technology as an enabler to operations Ability to prioritize for impact. Capacity to lead and manage numerous initiatives at once. Ability to manage competing priorities; completing in required timelines and working with stakeholders to ensure prioritization meets needs Excellent analytical and critical thinking skills. Demonstrated ability to troubleshoot, compartmentalize, and resolve problems Excellent verbal and written communication skills including the ability to articulate complex challenges and issues, and frame and facilitate discussions with a wide range of stakeholders Highly collaborative, and able to thrive in a matrixed environment Nice to haves: Experience with SmartStream TLM Platform for GL to Source System / Sub-ledger, NTZ, Intragroup, cash and Asset Recs, and n-way reconciliation scenarios Strong understanding of reconciliation processes in FSS Knowledge of RBC GL Attestation policy, eSOD, and PEGA Attestation Workflow related to reconciliation Understanding of Extraction Transformation Loading processes (Datastage / Monarch / Apache Airflow / Python) and Data Visualization tools (Apache Superset / Tableau) Experience with process mapping, documentation, and optimization. Knowledge of Lean Six Sigma (LSS) methodologies What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business and geographies Job Skills Business Analysis, Business Process Automation, Business Process Design, Business Processes, Business Requirements, Business Rules, Collaborating, Decision Making, Drive to Impact, Effectiveness Measurement, Independent Decision-Making, Long Term Planning, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2025-08-12 Application Deadline: 2025-08-26 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
