HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
HTS prides itself on its commitment to providing its employees with a flexible and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work environment where everyone can thrive.
Job Description: Parts and Aftermarket Inside Sales
Responsibilities:
Provide exceptional customer service, by taking calls and serving walk-in
customers.
Maintain relationships with existing and new customers.
Identify HVAC parts online from our OEM suppliers from parts lists
Provide technical support as needed
Prepare quotes and follow up
Work with suppliers to get RMA, credits and/or replacement parts
Work with accounting to ensure credits are applied to proper accounts
Work with warehouse to ensure orders are processed
Track shipment for customers
Place orders for parts and equipment
Prepare sales orders and returns into the system
Place order for approved suppliers for parts and equipment when required
Skills:
Have a positive attitude, take ownership of responsibilities and take pride in
contributing to team success
Ability to work both individually and in a team environment
Have a high level of commitment to customer service
Ability to assess situations and people, use discretion to make snap decisions
and act with independent judgment and discretion
Creative and resourceful problem-solving skills
A self-starter, with a focus on successfully completing projects
Strong organization/project management skills with the ability to determine
priority, manage multiple ongoing competing responsibilities and projects, and
ensure projects are delivered on time
Strong computer/technical skills
Some sales or customer service experience, particularly retail parts counter, is
an asset
HVAC knowledge or parts counter in another field is an asset, however, if you enjoy learning, we will train the right person
We Offer
Competitive wages
Opportunity to grow within the company.
Training
Employee recognition awards
Top benefits or perks:
As a member of HTS Engineering, you’ll enjoy:
Company events
Incentive trips (meeting yearly sales targets)
Comprehensive benefits package, including health, vision, EAP, and dental insurance.
Paid time off
On site parking
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, HTS Engineering is an equal opportunity employer. We are committed to a workplace of diversity and inclusion. HTS encourages applications from all candidates that represent the full range of communities across Canada. All qualified applicants will be considered for employment without discrimination on the basis of race, colour, age, religion, sexual orientation, gender identity, disability, national or ethnic origin or any other factors prohibited by law. Accommodations are available upon request, for all aspects of the recruiting process and thereafter.
