Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Title: Mountain Crew Supervisor
Location: North Vancouver
Department: Mountain Operations
Reports to: Duty Managers, Mountain Operations
Role Status: Full Time / Seasonal / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
The Mountain Crew Supervisor supports the Duty Managers with the execution of all winter mountain operations and oversees the Mountain Crew and Winter Attractions teams. You are a key and important member of the mountain operations team, ensuring a safe and exceptional experience for all mountain guests.
ESSENTIAL JOB FUNCTIONS
Establishing and maintaining all aspects of Winter Mountain Crew operations, including but not limited to; Sliding Zone, Skate Rink, Sleigh Ride, Ice Rink, Fire Pit, Light Walk, snow removal, pathways etc.
Adhering to all operational and safety procedures
Conducting daily safety briefings/toolbox talks
Ensuring daily log sheets and checks are completed for each mountain attraction and applicable machines
Ensuring machinery is left in good working condition and perform small repairs to ice rink, snow blowers, line trimmers, lawnmowers, etc.
Assisting as the key point person for events such as the Peak of Christmas
Training, coaching and overseeing Mountain Crew staff
Coordinating daily breaks, staff locations and daily job lists for the Mountain Crew team
Ensuring adequate staffing levels for efficient operation
Coaching and motivating staff to maintain a high standard of customer service
Covering breaks for Mountain Crew staff when required
Assisting with transport and providing labour for various jobs
Other duties as required
SUPERVISORY RESPONSIBILITIES
This position provides direct supervision to the following positions: Mountain Crew, Winter Attractions Crew, Transport and Snow Shovelers.
REQUIRED QUALIFICATIONS AND ABILITIES
Functional knowledge or previous experience in winter operations
Enjoy working outdoors and maintaining high service standards during inclement weather conditions
Knowledge of Grouse Mountain policies and procedures preferred
Possess excellent customer service skills
Possess proven leadership abilities
Good computer skills
Ability to lift up to 40 lbs
Class 5 license preferred
WORKING CONDITIONS
Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.
COMPENSATION AND BENEFITS
$22.16 to $25.92/hour
All positions are eligible for the following benefits and perks:
Free Seasonal Access Pass
Discounts at the resort’s restaurants, retail, and rental outlets
Referral Bonus Program
Public Transit subsidies
Free or discounted lift tickets at many other resorts (winter/summer)
Access to free Employee and Family Assistance Program
Excellent training and professional development
Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
RRSP matching after 6 months of service
Free access pass for dependants
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
