Assistant Manager, Retail

Northland Properties • North Vancouver, Metro Vancouver Regional District • 2d ago

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Job Title: Assistant Manager, Retail Location: North Vancouver Department: Retail Reports to: Manager, Retail Role Status: Full Time / Permanent / Salary ABOUT US As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply. JOB SUMMARY Are you passionate about outdoor gear, energized by team leadership, and thrive in a dynamic, guest-focused environment? As an Assistant Manager in our Retail Department at Grouse Mountain, you’ll play a key role in the daily operations of all retail outlets across the mountain. Working in collaboration with our Retail Manager, you’ll bring an eye for product and industry knowledge to work with vendors and reach department KPI goals, knowledge of trends and anticipatory understanding of needs and wants for our visitors alongside strong leadership skills to contribute to the mountain experience for both guests and our team. ESSENTIAL JOB FUNCTIONS Ensuring the efficient operation of all retail outlets at Grouse Mountain including Outfitters, Spirit Gallery, Essentials, Rentals, Grizzly Yurt and the Theatre Assisting with sourcing, selecting and managing store merchandise and inventory Maintaining merchandise displays, providing management with assessments of customer attitudes, needs and wants while ensuring department KPI’s are met Working with vendors and A/P to improve systems, payments and communication Recruiting, training, scheduling and developing team of Retail Associates with a focus on customer service and product knowledge Managing the guest experience and ensuring service standards are met or exceeded to achieve a high Net Promoter Score Completing internal payroll, data entry, performance reviews, daily logs and other company documentation according to outlined standards Maintaining and notifying staff of procedures and policies, ensuring the safe and efficient daily operation of all retail outlets Completing opening and closing duties of the department and coordinating day-to-day operations All other duties as assigned SUPERVISORY RESPONSIBILITIES This position provides direct supervision and leadership to the Retail Supervisors, Key Holders, Inventory Clerk and Retail Associates. REQUIRED QUALIFICATIONS AND ABILITIES Minimum 2 years’ experience in retail operations, preferably in sportswear Minimum 2 years’ experience in a leadership or supervisory role Ability to drive sales Exceptional customer service skills and the ability to drive a Guest Obsessed culture Ability to think and act strategically, work independently and manage time efficiently Exceptionally strong oral communication skills, ability to develop rapport and credibility Ability to establish and maintain effective working relationships with a wide variety of staff and external contacts and brand reps Strong skills with Word, Excel & Microsoft Outlook and POS systems Understanding of SQL database reports and PowerBI reporting an asset Ability to work a flexible schedule including opening, closing, weekends and holidays High energy, outgoing, approachable and strong work ethic Successful candidate must complete a criminal record check once offered the position. The check must be completed prior to start date if you are 19 years and older. Grouse Mountain will assist you with the process. Must be able to lift 40 lbs WORKING CONDITIONS Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks. Majority of the work is indoor work with the occasional need to be outside in the elements. COMPENSATION AND BENEFITS $55,000 to $62,000 annually All positions are eligible for the following benefits and perks: Free Seasonal Access Pass Discounts at the resort’s restaurants, retail, and rental outlets Referral Bonus Program Public Transit subsidies Free or discounted lift tickets at many other resorts (winter/summer) Access to free Employee and Family Assistance Program Excellent training and professional development Northland Properties friends and family discounts program including hotels, restaurants and recreation Full-time, year-round positions are also eligible for these: Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans RRSP matching after 1 year of service Free access pass for dependants DISCLAIMER The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. EQUAL OPPORTUNITY EMPLOYER Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.