Job Description What is the opportunity? In this role, you will be responsible for determining the appropriate handling of all incoming mail, faxes and courier packages for the assigned business and subsequent processing of the materials. You will be assigned to Company’s various business units including Shareholder Services, Benefit Payments and other internal teams. What will you do? Be proficient in recognizing all pension and trade related documentation as it relates to pension / fund processing including but not restricted to: pension refunds, new account set ups, buys/sells/switches/transfers/rollovers/systematic plans, non-financial and estate documentation. Become familiar with 90+ fund companies in order to assist in the indexing of the incoming documentation. Recognize, index and push the document out to the workflow tool in a timely and accurate manner, ensuring the processor receives accurate information. Manage incoming cheques or cheque distribution process Research, recommend and implement efficiencies which will improve workflow or processes within the team. As assigned, provide timely and accurate statistical reporting on image and workflow volumes and other statistics. Work closely with assigned business units to be aware of any changes to the processes which have an impact in the processing and delivery of documents, images or cheques. What do you need to succeed? Must have: University Degree / College Diploma 1-2 + years Financial industry working experience Strong organizational and time management skills Excellent communication skills – written and oral Knowledge of mutual fund / segregated fund transaction processing Knowledge of the fund and custody Industry Experience with Scanning technology Knowledge of document retention procedures and standards What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate. Opportunity to obtain hands-on experience throughout your role. Working with an exciting, close-knit, supportive & dynamic group. Opportunity to collaborate with other business segments within the bank. Excellent career development and progression opportunities. A comprehensive Total Rewards Program including bonuses and flexible benefits. Competitive compensation. Job Skills Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2025-08-13 Application Deadline: 2025-08-26 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
