About AlayaCare:
At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.
About the role:
Reporting to the Senior Director of Consulting, the Senior Professional Services Consultant, has a critical, customer-facing, and internal leadership role, enabling the growth of a best-in-class professional services organization.
This role is tasked with the successful design and delivery of solutions to large, enterprise, and franchise customers, as well as managing their customer-experience along the way. You are considered the subject matter expert in the AlayaCare platform and delivery model. You blend this expertise with deep knowledge on segment-specific customer workflows and industry best practices.
You will work on multiple implementations and consulting projects with 1 project manager and your team of delivery consultants. Whether it is large scale implementations, business reviews, integrations, reporting, or other consulting engagements, you are responsible for designing and pitching best-in-class solutions and driving customer behavior towards these solutions. You are the MRP for pre-launch customer adoption, NPS metrics and retention (churn mitigation). You are also a member of the Voice of the Customer team, helping to define customer experience, trends, sentiment, and types, in an effort to advocate for best-in-class solutions/processes for our customers. Critical to the success of this role is deeply understanding the customer journey and managing customer satisfaction through expert advice and quality delivery. You look to the project manager for guidance to ensure your projects are delivered on time and budget.
A day in the life:
Lead end-to-end solution design: identify, document, and manage business solutions that span configuration, customization, integrations, reporting, testing, and user training
Facilitate workshops and collaboration sessions with customers and internal teams to drive alignment and decisions
Understand and leverage dependencies across the AlayaCare platform to architect scalable, segment-specific workflows
Develop and deliver data-driven consulting recommendations grounded in industry and segment best practices
Act as a post-sales solutions expert to identify value-add services, articulate ROI, and help close professional services opportunities
Coordinate closely with project managers to maintain scope, schedule, and budget; adapt plans to keep teams on track
Contribute to customer research and Voice of the Customer initiatives to inform product and process improvements
Lead and mentor a team of consultants and specialists; track progress against adoption, NPS, and retention goals
Build strong stakeholder relationships and provide clear, proactive status updates and change communications
Follow internal processes and procedures and perform other related duties as assigned
Travel as required for customer engagements
What you bring to the team:
5+ years of customer-facing experience in a software company and 3+ years of general or home care consulting experience
Bachelor’s degree or equivalent experience
Deep expertise in the AlayaCare solution and/or relevant functional domains, including integrations, data, and ERP implementation principles
Proven leadership that drives services revenue growth, customer satisfaction, and repeatable, value-focused solutions
Exceptional facilitation, communication, and presentation skills; strong stakeholder management
Strong cross-functional collaboration skills with meticulous organization and attention to detail in a matrixed environment
Ability to manage multiple concurrent projects, balancing competing priorities with a proactive, results-oriented mindset
Proficiency with tools such as Mavenlink, Confluence, HubSpot, Jira, and Zendesk
Location and travel requirements:
AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Toronto Area. Travel will be required for select customer engagements.
What Makes AlayaCare a Great Place to Work:
Our products have a positive impact on the lives of countless care workers and care recipients
Our company has been recognized by the Globe and Mail as one of Canada’s Top Growing Companies and as a recipient of Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation
Equity in a well-funded, high-growth company
Hybrid working models with beautiful and creative office spaces to enjoy in prime locations
Virtual and onsite social events for employees centered around collaboration, learning, and fun, including DEIBA committee events, volunteer events, fireside chats, catered team lunches, celebrations, and team building activities
Comprehensive group benefits program, including telemedicine
Employee expense program for health, wellness, lifestyle, professional development and productivity-related expenses
Parental leave top-up program
Flexible vacation policy
Company Wellness Day program for extra time to unwind
Paid Volunteer Time off Program
Career growth and learning and development opportunities
An entrepreneurial culture of transparency, collaboration, and innovation
Access to our employee perk program for discounts at various participating vendors
If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.
If you want to explore AlayaCare further, please visit our website www.alayacare.com.
Better outcomes, better belonging
Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.
Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.
If you require accommodation as part of the recruitment and selection process, please reach out to talentacquisitionteam@alayacare.com. Please note, we do not accept unsolicited headhunter or agency resumes.
