Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Job Title: Senior Analyst – Retention and Loyalty
Location: Markham
Department: Customer Insights and Martech
Type: Full-Time
About the Role
We’re seeking a data-driven and customer-obsessed Customer Churn and Retention Analyst to uncover the behaviors, pain points, and opportunities that drive customer loyalty. This role is key to understanding why customers stay, why they leave, and how we can proactively influence their journey. If you love interpreting signals, spotting trends, and building actionable strategies, you’ll thrive at Enercare.
Key Responsibilities
Analyze customer behavior, lifecycle data, and churn trends across key segments
Develop predictive models and insights to identify at-risk customers
Design and track retention campaigns alongside Marketing and Product teams
Create dashboards and reports to monitor retention KPIs and churn triggers
Collaborate cross-functionally to recommend solutions for improving customer stickiness
Test and measure the impact of interventions on churn reduction
Present findings and strategic recommendations to leadership
What You Bring
Bachelor’s degree in Statistics, Data Science, Marketing, Economics, or related field
3+ years of experience in customer analytics, preferably in a subscription or SaaS environment
Strong proficiency with SQL, Excel, and data visualization tools (Power BI)
Experience in building and validating predictive models
Analytical storytelling skills—can translate complex findings into clear actions
Comfort with ambiguity and a knack for digging beneath surface-level metrics
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
