At BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.
As Western Canada's leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the community through an array of ongoing partnerships and initiatives.
BC Place is hiring an inspiring leader to join us as Manager, Guest Experience, overseeing our frontline Hosting team and guest operations. In this high-impact role, you’ll shape unforgettable experiences at one of Canada’s premier event venues—ensuring every guest interaction reflects the highest standard of service.
As the leader of a 250+ member Hosting team, you’ll be responsible for the planning, delivery, and continuous improvement of our guest experience strategies. From developing service standards and guest recovery protocols to enhancing premium and accessible offerings, you’ll play a key role in delivering world-class hospitality to millions of visitors each year.
Reporting to the Director, Events & Guest Experience, you’ll coach, motivate, and lead by example—bringing energy and excellence to some of the most exciting events in British Columbia.
What You’ll Do:
Lead and mentor the Guest Experience and Hosting teams, setting service standards and SOPs.
Design and deliver training and service recovery programs to elevate frontline performance.
Collaborate with Events Operations and tenant partners (BC Lions, Vancouver Whitecaps FC) to deliver seamless, premium guest experiences.
Champion the development of accessible and premium service offerings.
Respond to guest feedback and analyze data to drive continuous improvement.
Act as a senior leader on duty during major events.
Oversee staffing strategies and guest survey programs.
Liaise with Ticketmaster to support event-day operations and technology.
What You Bring:
A degree in Hospitality, Business, or related field.
5+ years in guest experience or event operations leadership within sports, entertainment, or hospitality.
Strong leadership, communication, and organizational skills.
Experience in a unionized environment and working knowledge of collective agreements.
Familiarity with EBMS or similar event management systems.
A passion for service excellence and innovation.
Flexibility to work evenings, weekends, and holidays as needed.
Why BC Place?
You’ll be part of a team that brings unforgettable experiences to life—from sold-out matches to global concerts. Join us and help shape the future of guest experience at one of Canada’s most iconic venues. The successful candidate will also receive benefits starting on day one, 4 weeks paid vacation and will be eligible for the BC Public Service Pension Plan.
The salary range for this position is $ 80,307 – 100,384
Offers will be in line with PavCo’s internal pay equity and qualified candidate’s experience and education.
Salary discussion and overall compensation package will be presented during initial phone interviews.
HOW TO APPLY:
Our business is to deliver unparalleled, seamless service to our guests. We also strive to create vibrant and highly rewarding careers for people with passion and drive. If this sounds like an exciting opportunity, please submit your resume and cover letter by clicking on the Apply Now button. We love people who really want to make a difference.
We are proud to be a diverse organization. We welcome all eligible and qualified applicants to apply to join our team, regardless of race, colour, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by applicable law.
Please note that we can only consider applicants who are eligible to work in Canada.
