Access Richmond Hill Advisor
Posting Id
3082
Department
Corporate and Financial Services
Division
Office of the Clerk
Section
Access Richmond Hill
Job Grade
Contract SEA Grade 04
Rate of Pay
$35.36 - $41.59 Hourly
Job Type
Temporary Full Time - Contract
Contract Length/End Date
18 months
Replacement/New Position
Replacement
Posting Type
Internal and External
Posting Date
08/14/2025
Application Deadline
08/28/2025
Position Summary
Reporting to the Access Richmond Hill Coordinator, the Access Richmond Hill Advisor is the first point of contact and provides first tier support for residents, visitors and businesses requiring access to City programs and services. You will receive, resolve and respond to enquiries and routine issues on a wide variety of subjects pertaining to the City, as well as process bill payments.Key Duties and Responsibilities
Respond to general inquiries from residents, businesses and internal staff with a focus on first-call resolution.
Provide accurate and timely information about City programs and services.
Create and input service requests to internal business areas.
Educate callers on service levels and manage expectations accordingly.
Prepare written responses to public inquiries using proper business/email etiquette, including the use of templates or customized messaging as appropriate.
Deliver front-line counter service, including processing payments for tax and water billing, penalty notices, permits etc.
Access accounts, post payments, provide change and receipts, and reconcile all daily transactions.
Complete daily balancing to ensure accurate reconciliation of payments.
Issue marriage licenses in compliance with provincial legislation, ensuring accuracy and completeness of documentation.
Process sales of green bins, garbage tags, and animal licenses.
Accept and process Freedom of Information (FOI) and Routine Disclosure requests, including payment handling.
Use CRM and internal systems to access information and track service requests.
Demonstrate empathy and professionalism in all interactions.
Maintain service standards such as call handle time, response accuracy and customer satisfaction.
Education and Experience
High school diploma
2 years related experience
Required Skills/Knowledge
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
Experience using municipal or other payment processing systems (e.g., taxes, water billing, program registrations).
Demonstrated ability to handle cash, credit/debit payments, and reconcile transactions accurately.
Strong problem-solving skills with the ability to assess issues and provide solutions.
Proven experience providing customer service to a diverse range of individuals in a professional setting.
Excellent verbal and written communication skills, with the ability to communicate clearly, respectfully, and effectively.Commitment to continuous learning
Active participation in creating and maintaining a respectful, inclusive, and team-oriented workplace.
Demonstrated alignment with the City’s corporate values of Care, Collaboration, Courage, and Service.
Leadership Competencies
Demonstrates personal leadership
Builds people and culture
Cultivates open communication
Shapes the future
Navigates and leads through complexity and change
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
