Company DescriptionA Storied Past. A Brilliant Future.For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.Grow, Learn and Enjoy!Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.New Energy for A Storied LandmarkAs the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job DescriptionThe Night Auditor is a multi-role position and is responsible handling aspects of the Front Office, assisting both internal and external guests in an efficient and friendly manner.Reconcile necessary accounts and functions in preparation for the next business day, and efficiently and accurately balance all Rooms and Food and Beverage charges during audit.Provide effective, fast service in a friendly manner.Ensure the highest level of guest satisfaction by addressing concerns promptly.Answer incoming calls and communicate to other departments as required.Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience.Check in and out hotel guests according to standards and policies.Monitor for special rates and billing arrangements.Keep front desk organized, tidied, and sanitized up to ALL Safe policies.Ensure front desk is stocked with essential material.Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards.Pass on any guest comments to Night Manager or delegates.Serve as an information source primarily regarding the Hotel.Ensure guest security by proper handling of guest room keys and personal information according to set policies.Aware of all emergency procedures.In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.Run audit reports from Opera PMS ensuring accuracy.Review Daily Outlet Totals from Point-of-Sale System and balance daily revenue.Keep accurate financial records and backups.Balances, reconciles and settles all bank credit cards.Perform any other duties as assigned.QualificationsSolid knowledge of Front Office, Night Audit and Accounting Procedures.Working knowledge of Oracle Property Management Systems or similar.Working knowledge of Silverware POS or similar Food and Beverage system.Strong computer skills, especially with Microsoft Word, Microsoft Excel.Minimum two years previous experience as a Night Auditor or Reception Agent, ideally in 500+key propertyAbility to work calmly under pressure and multi-task in a fast-paced and constantly changing environment.Ability to work with minimal supervision.Must be passionate about guest service.Must possess excellent interpersonal skills.Excellent problem-solving skills and detail oriented.Excellent written and verbal communication skills.Team player.Typing speed of 50 wpm.Ability to work overnight shifts with flexible weekly schedule.Previous accounting experience would be an asset.Hotel/Hospitality degree or diploma an asset.Physical Aspects of Position (included but not limited to):Constant standing and walking throughout shift.Frequent lifting and carrying up to 30 lbs.Constant kneeling, pushing, pulling, lifting.Frequent ascending or descending ladders, stairs and ramps.Additional InformationWhat’s in it for you? Free Meals: Healthy meals on us every shift. Travel Discounts: Sweet deals at Accor hotels worldwide. Dry Cleaning: Free dry-cleaning for your work gear. Skill Up: Custom learning programs to boost your talents. Impact: Join our Health & Wellness, Sustainability, and DEI Committees. Level Up: Unlock new career heights with exciting growth paths. BE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
