What We Need
Corpay is currently looking to hire a/an Senior Associate, Global Client Engagement within our Digital Growth division. This position falls under our Corpay Cross Border line of business and is located in Toronto. In this role, you will work for and support the Global Client Engagement team with integrated partners. You will report directly to Sarah Wiseberg, Director, Global Client Engagement and regularly collaborate with internal stakeholders within the Corpay Cross Border environment.
How We Work
As a/an Senior Associate you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
Workspace within the Toronto office + the flexibility to work remotely 2 days a week
Company-issued equipment
Formal, hands-on training to ease the transition into the Senior Associate Role
Role Responsibilities
The responsibilities of the role will include:
Existing client support
Managing Global Client Engagement Inbox
Configuring Financial Institution setup
Configuring Financial Institution clients & partner setup
Integrated Partner configuration and set up
Working through File Uploads/Customized Reconciliation Files
Responding to general queries from new and existing customers
Supporting the Global Client Engagement Team
Qualifications & Skills
2 - 5 years’ successful customer service experience.
Providing fulsome support for pre and post release transactions, capturing information and reconciling data; payment handling an asset; experience in client relationship management ideal
IT proficiency with the ability to quickly learn new systems.
Ability to handle multiple priorities and time sensitive queries; ownership until resolution
Evidence of strong analytical and problem-solving skills
Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Pay Transparency
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is CAD $54,300 to $81,000.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: Canadian Human Rights Act – Grounds of Discrimination, Employment Equity Act (Canada) and BC Pay Transparency.
