Join our team and grow your experience in HR system implementation at one of Calgary's most unique sites! The Wilder Institute/Calgary Zoo is seeking a fixed-term HR System Support Specialist who will play a key role in supporting the People Services team in the transition to a new Human Resources Information System (HRIS). This position will provide hands-on support throughout the implementation, with a focus on coordinating training, troubleshooting system issues, and ensuring HR documentation is accurately uploaded and branded. The specialist will work closely with HR, IT, and external vendors to coordinate the implementation process, ensure data accuracy, support end-user training, and streamline system integration with existing HR processes. In addition to system-related tasks, the role will help manage workload across the People Services team and contribute to change management efforts to ensure a smooth and successful rollout of the new system.
Our Purpose | We act for wildlife; saving species and inspiring people to join us.
Our Core Values | Drive impact, nurture connection, cultivate hope, and be bold.
Contract:
Start Date: September 2025
End Date: January 2026
Hours per week: 40/week
What you will do:
General Implementation Support
Provide overall support for the HRIS implementation, contributing to planning, execution, and continuous improvement efforts across all phases of the project.
Training, Communication & Change Management
Coordinate HRIS training sessions and distribute user resources.
Serve as the primary contact for training questions, follow-ups, and user feedback.
Assist in executing change management strategies to promote user adoption and gather feedback to address challenges.
System Support, Testing & Troubleshooting
Provide first-line troubleshooting for user accounts, permissions, and access issues.
Support data validation and participate in user acceptance testing to ensure system accuracy and readiness.
Collaborate with IT and HRIS vendors on escalated technical issues and system improvements.
Document & Policy Management
Review HR policies for accuracy, compliance, and clarity prior to upload.
Document processes, user guides, and training materials.
Coordinate document uploads ensuring proper formatting, branding, and version control.
Project Coordination & Cross-Functional Collaboration
Work closely with internal departments and the HRIS provider to meet deadlines and ensure system integration.
Take initiative to lead assigned tasks through completion and support ongoing change management efforts.
Reporting, People Services Support
Assist in generating and distributing HRIS reports to support decision-making and identify reporting needs.
Provide responsive, professional support to employees and volunteers, assisting with additional People Services activities as needed.
Other related duties as assigned.
What you will bring:
Minimum 3 years of HR experience with strong knowledge of HR best practices, policies, and compliance.
A Bachelor’s degree in Human Resources is preferred
Prior experience supporting HRIS implementation projects, including training, testing, and troubleshooting.
Proficiency with MS Office Suite and comfort with technology.
Demonstrated “people first” mindset with excellent communication and organizational skills.
High attention to detail, accuracy, and a solutions-focused approach.
Ability to adapt priorities based on project needs and take initiative to lead tasks to completion.
Familiarity with change management practices to proactively support and promote change initiatives
Working Conditions:
Shared office environment with intermittent outdoor mobility across the zoo
Team oriented working environment
Ability to work with minimal supervision
Periods of stress due to time sensitive deadlines with conflicting priorities
The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.
What the Zoo Offers:
Discounts on food, beverage, and merchandise
Participation in the Staff Pass Benefit plan
A fun, rewarding work environment and the opportunity to work in a park full of wild animals
Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.
Apply by doing the following:
Watch this video about the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=8J1VH1MBXm0)
Submit your resume with an optional cover letter via our online application system.
Fill in the Application questions:
If hired, when would you be available to start?
If hired, what are your wage expectations for this position?
What is your experience with HRIS implementation?
What is your experience with document and policy review, as well as related file management?
Applicants must be legally entitled to work in Canada.
If this position is a fit for you, we encourage you to apply with a resume and cover letter online by August 24, 2025 at 4pm MST.
The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.
All candidates are thanked for their applications and advised that only those selected for interviews will be contacted.
