Temporary position for 12 months As a public affairs and public relations advisor, you help maintain the organization’s image and promote policies and programs for external audiences through public relations, media relations, lobbying and institutional affairs. You handle complaints to improve strained relationships with members/clients and protect the organization’s reputation and brand image. You advise and assist clients and partners as part of complaint resolution interventions. You support the more experienced professionals in your unit and actively help institute tools for your line of work. You help develop recommendations, solutions and action plans based on the organization’s objectives and priorities. You conduct research and preliminary analysis and develop initial outlines of tools and processes. You help solve problems using your analytical skills and extensive knowledge of the line of business. You interact with stakeholders working in other fields. Interpersonal savvy is therefore essential. More specifically, you will be required to: Handle information requests and complaints from members, clients and sectors of the organization in accordance with the complaint handling policy and process Diagnose issues, challenges and needs to determine target outcomes Help develop and implement objectives, solutions, policies, programs and action plans Analyze data and issues, assist with studies, help develop recommendations and prepare reports What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table Bachelor's degree in a related field A minimum of one year of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Business insight, Decision quality, Interpersonal Savvy, Persuades Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Communications (FG) Unposting Date 2025-09-1 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
