Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we
prove it. Every day. We’re proud of our reputation as one of North America’s
most dynamic IT providers — and we’re even prouder of our culture that allows
our people to live life to its fullest. At Long View, we create an environment
of collaboration and support, of innovation and enthusiasm, of inclusion and
belonging. As a member of the Long View team, you’ll see how our company’s core
pillars — Integrity, Competence, Value, and Fun — resonate through the
workplace. And in a recent survey, 90% of Long View team members rated Long View
as a good or great place to work!
Do you get excited about monitoring and management tools that keep environments
running smoothly? Do you have a passion for new and exciting technologies?
We are looking for a driven and self-motivated Network Operations Centre (NOC)
Analyst for our Calgary team to ensure the operational uptime of the tools used
to monitor and manage Long View’s clients’ environments! You will act as first
point of contact for technical escalation to team members within Integrated
Global Services, branches, clients and vendors.
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A Day in the Life:
- Respond to incidents such as infrastructure, network or SQL problems, and
access requests to various tools like Secret Server and SolarWinds
- Actively work in monitoring, event and incident management tools like
Solarwind – Orion and various other monitoring tools, as well as address
incident lifecycle through the use of Service Now
- Manage server backups and maintenance plans across the client environment
- Complete approved changes of IT infrastructure within change windows such as
patching as outlined by the change calendar
- Perform physical infrastructure checks regularly and remediate any issues
- Complete quarterly vulnerability scans and remediate identified issues
What You Bring:
- 2+ years of experience managing complex, multi-tenant infrastructure tools,
on-premise and cloud-connected technologies
- Experience managing IT service management tools, including performance
monitoring and ITSM solutions
- Experience working with and managing incidents, problems, changes and service
requests that follow ITIL framework standards
- Experience with first-level server technologies (ie, remoting into servers,
implementing patches)
- Proven ability to troubleshoot and resolve technical and procedural issues
- Availability to work varying schedules of 4 days on 3 days off (4 week
rotation), 10-hour work shifts (11-hour/days) with a rotation of day,
afternoon, and night shifts.
What Makes You Extra Awesome:
- CCNA or CCNP certifications
- ITILv4
- Previous experience in a 24x7 operations center
Why Work at Long View:
- Great people and culture
- Career growth – Permanent staff positions, paid training, career life
planning, and relocation and travel opportunities
- Interesting work – Be part of exciting projects while accessing all the
latest technologies
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$40,000 - $52,000 a year
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Want to learn more about our culture and life at Long View? Check us out on
LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven
organization requires dedicated and ambitious people. Through employee resource
groups, impactful and effective conversations, townhalls and various
company-wide training, including how to reduce unconscious bias, we are
fostering an inclusive environment. We are committed to taking consistent,
positive and lifelong action to be a diverse and equitable workplace because we
know that the most effective companies are made up of people with varied
identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation
requests for your interview or the role, please let your friendly Recruiter
know.
