Who we are
BIS Safety Software, founded in 2006, is a dynamic technology company in
Sherwood Park, Alberta. We provide world-class software solutions that
prioritize client relationships and continuous innovation. As we expand, we’re
eager to build an internal IT team that shares our passion for teamwork, growth,
and excellence.
About the role
We’re looking for a hands-on Senior IT Operations Lead who thrives on rolling up
their sleeves, solving complex problems, and driving long-term IT strategy.
You’ll spearhead and execute day-to-day IT operations while also shaping the
systems, security, and infrastructure that support our growing team. This role
is perfect for someone who enjoys building scalable systems and doesn’t shy away
from jumping into a support ticket or configuring a server when needed.
This is an in-person role in our Sherwood Park, AB office.
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Here's what you'll be doing:
- System Setup and Deployment: Overseeing and participating in the deployment,
configuration, and secure implementation of computers, hardware, and software
across the organization.
- IT Strategy & Planning: Develop and execute IT roadmaps that support
long-term organizational goals and scalability.
- Technical Escalation Point: Serve as the final escalation for IT tickets and
complex technical issues requiring deep troubleshooting.
- IT Infrastructure Management: Maintaining and documenting our IT environment,
including servers, backups, and on-call coverage, ensuring stability and
performance.
- Network & Security Oversight: Managing local networks, server infrastructure,
and security systems through patching, monitoring, and maintenance.
- Cloud Services Integration: Working with platforms like AWS to implement
scalable, secure cloud-based solutions.
- Governance and Risk Management: Applying assurance principles to maintain
compliance, manage risk, and support governance frameworks like SOC 2.
- Technical Support Escalation: Handling high-level IT tickets, server setups,
software updates, and ensuring daily IT operations run smoothly.
- Software & Systems Oversight: Administer tools including Microsoft 365,
Active Directory, SharePoint, N-Central, Proxmox, Fortinet, and Sentinel One
COMPLETE.
- Team Work: Mentoring junior IT team members, supporting training and
development.
What you bring to the table:
- Strategic Execution: Ability to see the big picture while executing on
day-to-day technical priorities and delivering reliable infrastructure.
- Security-Minded Thinking: Strong awareness of cybersecurity, compliance, and
risk management in both proactive and reactive contexts.
- Detail-Oriented Execution: Manage tasks with precision and care, ensuring
nothing slips through the cracks.
- Hands-On Leadership: Comfortable working in the trenches—solving problems,
handling escalations, and leading by example.
- Strategic Thinking: Understand the bigger picture and use technology to
support long-term business goals.
- Microsoft Ecosystem Expertise: Deep familiarity with Microsoft 365,
SharePoint, and Active Directory, and confidence managing these systems at
scale.
- Cloud Competency: Hands-on experience working with cloud platforms and
aligning those solutions with business needs.
- Tool Expertise: Ideally, at least 3 years of hands-on experience with 80% or
more of the following tools:
- Microsoft 365 (including SharePoint and Active Directory)
- N-Central
- Proxmox
- Fortinet
- Sentinel One COMPLETE
- Security-Minded Leadership: Approach IT with a strong awareness of
compliance, governance, and risk management.
- Team Mentorship: Enjoy supporting others, sharing knowledge, and helping team
members grow.
Qualifications:
- 3+ years of experience in an IT Administrator, Systems Engineer, or IT
Operations Lead role.
- Deep knowledge of Microsoft 365 tools, especially SharePoint and Active
Directory.
- Strong experience with N-Central, Proxmox, Fortinet, and Sentinel-One
COMPLETE
- Experience working with internal networks, servers, routers, switches,
firewalls, and backup systems.
- Post-secondary education in an IT-related field is an asset.
Bonus points if you have:
- Experience supporting internal security programs or audits (SOC2, ISO27001,
etc.).
- Knowledge of remote desktop software and can provide recommendations for
improvements.
- Experience leading cybersecurity training programs and ensuring company-wide
cybersecurity compliance.
- Certifications such as CompTIA A+, Network+, Security+, or Microsoft
certifications are preferred.
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$75,000 - $90,000 a year
Salary ranges are based on experience, reflecting the unique skillset each
individual brings to the role.
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Job ID: #T202503-28CIA
Why join us
At BIS, we pride ourselves in being very entrepreneurial in nature. Our office
is an open environment that lends itself to collaboration and organic learning.
We integrate new ideas and best practices quickly when they further the
development of our software and company. This flexibility is a key part of our
culture and a reflection of our insightful and collaborative team.
Another key part of our culture is our purposeful avoidance of titles. We don’t
use job titles as they don’t reflect the value we place on humility. And we lead
with our heart, treating all our customers and team members with integrity and
compassion.
We are looking for like-minded individuals who are interested in growing with
us.
In addition, we also offer the following:
Comprehensive benefits package
Health spending account
Growth opportunities
Flexible working hours
On-the-job training
Work-life balance
Free on-site parking
Team Recognition Points
Social committee
Fun, open and collaborative environment
Be More Than an Employee
BIS is a company where you can not only grow your career but also share in the
success you help create. Our Employee Stock Ownership Plan (ESOP) allows you to
own a piece of the business and build equity in the company’s future.
We'd love to hear from you
If this describes you, please submit a creative application that is sure to grab
our attention. Submit your résumé and cover letter in confidence through this
posting.
Visit our Careers Page to learn more. [http://www.bissafety.ca/careers]
We sincerely thank all applicants for their interest, however, only applicants
selected for interviews will be contacted.
