Manager, Systems & Reporting

SAIT • Calgary • 2d ago

The Office of the Registrar at SAIT is an essential part of the student journey, the front line of student support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.

The Opportunity

Join Our Team as Manager, Systems & Reporting!

Reporting to the Associate Registrar, Operations & Reporting, you'll be a key leader in the Office of the Registrar (OTR). You'll oversee the Systems, Reporting, and Data Integrity teams, driving process and system improvements to enhance student and staff experiences. Your role includes managing OTR initiatives, collaborating on ITS and PMO projects, and ensuring accurate reporting to the Government of Alberta.

As a champion of business process improvement, you'll identify system needs, evaluate technical solutions, and recommend new technologies to support SAIT’s strategic goals. You'll lead by example, coaching and guiding your team, and ensuring quality assurance measures are in place.

*Applicants must submit a cover letter along with their resume to be considered for this position.

The Role

Operational Management and BA Leadership
Oversee daily operations of 7 staff members in Business Analyst and Data Integrity teams, including hiring, supervision, and performance management.
Ensure staff training, support, and professional development.
Develop and implement procedures, guidelines, and governance in consultation with the Associate Registrar.
Lead governance documentation for Business Analyst team.
Act as Associate Registrar, Operations & Reporting, when needed.
Transition functional tasks to operational tasks with internal teams.
Provide technical leadership to Systems, Reporting, and Data Integrity teams.
Promote data-informed decision-making through operational reporting initiatives.
Operational and Institutional Project Management and Reporting
Support ITS/PCIO projects intersecting with OTR, including resource allocation and delegation.
Align ITS/PCIO project priorities with Business Analyst team and OTR initiatives.
Ensure sustainment and maintenance plans post-project completion.
Contribute to OTR leadership meetings, updating on project statuses.
Communicate OTR project enhancements through presentations and updates.
Institutional Strategic Alignment
Align vision, strategy, and implementation with SAIT’s 5-year strategic plan.
Provide leadership that fosters communication, respect, and teamwork.
Manage employees through hiring, training, mentoring, performance development, and offboarding.
Make EDI-focused decisions.
Evaluate technical solutions within the student information system (Banner).
Recommend technologies supporting strategic plans.
Make data-informed decisions for task prioritization and quality assurance.
Implement and support change effectively.

Qualifications & Experience

Bachelor's degree from a recognized educational institute or equivalent experience
5 years related post-secondary experience
2 years customer service experience or equivalent experience
Master's degree from a recognized educational institute preferred
A minimum, of 5 years’ experience in a supervisory role in a unionized environment, preferred.
PMP, CBAP any relevant professional designations or certifications preferred

Skills Required

Functional Lead Experience: Administered Banner Student module or similar student information system, preferably in a Registrar's Office.
Web Systems Proficiency: Skilled in HTML, CSS, and JavaScript.
Curriculum Administration: Experienced in curriculum logistics, administration, and transfer articulation systems.
Effective Communication: Able to communicate patiently and effectively with diverse individuals, including handling difficult situations.
Analytical and Organizational Skills: Strong problem-solving, needs analysis, and organizational abilities. Capable of setting priorities, meeting deadlines, and working independently with good judgment and initiative.
Software Proficiency: Proficient in Excel, Word, PowerPoint, Access, Visio, and Power BI, or similar software.

Job Classification: M1100 - Manager

Salary Range: $100,000 - $110,000

Posting Closing Date: August 8, 2025

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers [https://canadastop100.com/alberta/], we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT [https://www.sait.ca/about-sait/equity-diversity-and-inclusion].

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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