Join Our Team: Quality Management System (QMS) Lead Opportunity!
About Us
JFE Shoji Power Canada (JSC) is an electrical steel products manufacturer
located in Burlington, Ontario. As the largest producer of transformer cores in
North America, JSC specializes in wound, amorphous, and step-lap cores for power
generation and distribution equipment. Its electrical steel products and
magnetic materials are also used in electric vehicle motors and charging station
infrastructure, data centres, audio equipment, and other industrial
applications.
Since 1972, JSC (formerly Cogent) has grown from a small niche manufacturer to
an integral part of the North American electrical steel supply chain with
multiple facilities and over 500 employees. JSC is dedicated to meeting the
growing demand for electrical energy by providing strategic, innovative, and
sustainable solutions to its clients.
Position Overview:
The QMS Lead is responsible for developing, implementing, maintaining, and
continuously improving the organization's Quality Management System in
accordance with applicable standards (e.g., ISO 9001, IATF 16949). This role
will work cross-functionally with internal stakeholders to ensure that the QMS
efficiently and effectively supports business strategies and objectives,
complies with regulatory requirements, and helps drive and sustain a culture of
continuous improvement within the organization.
Key Responsibilities
- Working with process owners and stakeholders, facilitate the definition,
improvement, and implementation of QMS-scoped business processes, and
controlled standards.
- Ensure the QMS aligns with international standards (e.g., ISO 9001) and
regulatory requirements.
- Manage an efficient and effective document control processes, capable of
delivering simple document user access to single source of truth in business
process standards.
- Boundless passion for transforming a quality management system to a
world-class future state.
- Manage the internal audit processes; with schedule planning, auditor
development, ensuring timely closure of corrective actions to strengthen
process literacy and “walk the talk” compliance.
- Support Senior Quality Manager and other organization leaders on external,
customer, and corporate audits.
- Provide coaching and support for continuous improvement initiatives related
to quality and operational effectiveness.
- Support non-conformance management and resolutions related to QMS (CAPA).
- Support QMS training for employees at all organizational levels.
- Promote a positive quality improvement mindset and awareness throughout the
organization.
- Support collection and analysis of quality data.
- Support development of leading and lagging quality metrics (KAIs, KPIs).
- Prepare reports and populate dashboards for leadership on QMS performance.
- Identify and recommend opportunities for continuous improvement.
- Ensure ongoing compliance with applicable laws, regulations, and standards.
- Support risk assessments and implement risk-based thinking in quality
planning.
- Act as the main liaison between departments for QMS-related matters.
- Work closely with cross-functional stakeholders to drive process
improvements.
- Mentor quality team members and support development initiatives.
Required Qualifications
- Minimum 5 years of experience developing, managing, and improving QMS
processes in a 24/7 manufacturing environment aligned with internal standards
like ISO 9001 and IATA 16949.
- Certification in ISO9001 (or other relevant standard); Lead Auditor
preferred.
- Bachelor's degree in quality management, engineering, related technical
discipline, or equivalent work experience.
- Demonstrated success as an empathetic and energetic change agent, with a
demonstrated ability to leverage your developed EQ to convey curiosity about
stakeholder needs, build consensus on a path forward, influence without
authority, and gain buy-in to positive change.
- A proven track record in facilitating multi-functional process mapping and
improvement, to deliver clarity in role accountabilities and responsibilities
and cross-functional engagement.
- Working knowledge of supporting IT platforms with a “process before platform”
bias, thriving on collaboration to simplify the user experience as a strategy
to ensure adoption.
- Strong working knowledge of QMS methods (CAPA, SCAR, MRB, CX, etc.).
- Experience with regulatory audits and compliance in [industry, e.g.,
manufacturing, medical devices, etc.].
- Excellent written and verbal communication skills, grounded in empathy and
emotional intelligence.
- Strong prioritization, organization, and leadership skills.
- Proficiency in MS365 ecosystem; including Outlook, Word, Excel, Teams,
SharePoint, Visio, Forms, etc.
- Ability to configure MS SharePoint functionality to support document life
cycle management and version control processes, for enhanced document user
experience and simple navigation/access.
Preferred Qualifications
- Prior experience in ERP and MES transformations (e.g., NetSuite, Smart
Factory).
- Familiarity with QMS-specific applications (e.g., QT9, Master Control, ETQ,
etc.).
- Proficiency in Business Process Model Notation (BPMN) used in process
mapping.
- Working knowledge of formal Change Management methods (ProSci ADKAR).
- Working knowledge of Cost of Poor Quality (CoP).
- Working knowledge of Lean Six Sigma (LSS) tools; FMEA and PDCA-structured
RCCA.
- Proficiency in SharePoint platform-specific tools: SharePoint Designer,
SharePoint Online, SharePoint Framework (SPFx), and SharePoint Object Model.
- Programming skills in C#, JavaScript, HTML, and CSS for developing custom web
parts, workflows, and front-end interfaces.
What Sets Us Apart?
At JFE Shoji Power Canada, we are more than just a company—we are a community
that embraces safety. We have a proactive safety attitude where every team
member is empowered to care for each other and take responsibility for keeping
everyone safe. By embodying the ICare principles, we ensure that safety is not
just a priority but a core value of our culture. Each employee plays an
essential role in shaping a workplace where safety is embedded in every action
we take, and where incidents are prevented before they happen.
