Wattpad’s vision is to entertain and connect the world through webnovel stories.
Since 2006, we’ve been on a mission to use the power of community and technology
to unleash the full potential of stories to the world. Representing a tapestry
of cultures and languages, people around the world come to Wattpad every month
to share and discover stories they can’t find anywhere else. Come build the
future of entertainment and storytelling with our global team, and write your
next chapter with us!
Wattpad is part of the WEBTOON family of brands, the largest storytelling
platform in the world that enables creators and users to discover, create, and
share stories. With over 24 million creators and ~170 million active users per
month, we are truly empowering creation by anyone, for everyone. To read more
about our family of Brands, check out our website here
[https://about.webtoon.com/].
We are seeking a detail-oriented and motivated HR Operations Sr. Associate to
support the day-to-day execution of payroll, benefits administration, total
rewards, compensation planning, and HR operational tasks within our Canadian
business entities. This role reports to the HR Manager, Talent Operations, and
works closely with the broader HR team—including People Experience, Payroll, and
Stock Administration—to ensure the efficient, accurate, and compliant delivery
of HR services aligned with overall business objectives and Canadian employment
standards.
This is an excellent opportunity for a hands-on HR professional to grow within a
fast-paced, collaborative environment. The ideal candidate is highly organized,
proactive, and comfortable managing a wide range of administrative HR
responsibilities. Korean fluency is strongly preferred to support seamless
communication with global teams.
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Key Responsibilities: Payroll Administration (US and Canada)
- Assist payroll team in accurate payroll processing for US and Canadian
employees in compliance with federal and provincial payroll regulations
(e.g., CRA, CPP, EI) by ensuring any payroll changes have been properly
captured.
- Review employee timecards, paid time off (PTO), and other payroll inputs to
ensure accuracy and adherence to company policies including monthly and
quarterly reporting for finance reconciliation.
- Support retroactive pay adjustments, coordinate employee tax withholding
forms, and address inquiries from government agencies as required.
- Maintain payroll records and data integrity within ADP and other systems.
- Partner with internal stakeholders and address employee payroll-related
questions promptly and professionally.
Key Responsibilities: Benefits Administration & Total Rewards Support
- Enroll new hires and eligible employees in US and Canadian extended health
plans, group retirement savings plans, and fringe benefit programs within
established timelines.
- Regularly audit and maintain benefits data in HRIS to ensure compliance with
benefit plan rules and regulations.
- Serve as a primary point of contact for benefit-related questions from US and
Canadian employees and managers.
- Coordinate with external vendors and brokers for enrollments, updates, issue
resolution, and renewals.
- Support Total Rewards initiatives, including compensation planning
administration and salary reviews.
Key Responsibilities: Fringe Benefit Coordination
- Manage fringe benefit submissions and reimbursement workflows in accordance
with Canadian tax regulations.
- Facilitate clear communication between employees, managers, and internal
approvers regarding fringe benefits.
- Ensure timely and accurate reimbursement payments and reporting.
Key Responsibilities: Health Insurance & Invoicing
- Reconcile health insurance claims and manage invoice submissions related to
benefits administration.
- Process payments for HR-related vendors, ensuring proper coding and
allocation.
- Perform monthly reconciliations for insurance and benefit expenses across
Canadian business units.
Key Responsibilities: Onboarding & HR Support
- Provide overviews of benefit offerings and onboarding tools as required.
- Act as a point of contact for benefits and compensation-related onboarding
questions.
Key Responsibilities: HR Operations, Data Analysis & Compliance
- Maintain and update HR workflows and procedures to maximize operational
efficiency and compliance with Canadian employment laws and regulations.
- Conduct data analysis related to payroll, benefits, total rewards, headcount,
labor cost, and HR operations to support reporting, audits, and
decision-making.
- Collaborate with cross-functional teams (HR, Finance, IT) to drive process
improvements and system enhancements.
- Assist with internal audits and support ongoing compliance efforts in Canada.
- Participate in ad hoc HR projects as needed.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related
field.
- 3+ years of experience in HR operations, payroll, benefits administration, or
compensation support, ideally within Canadian business environments.
- Working knowledge of US and Canadian payroll and benefit regulations (CRA,
CPP, EI, provincial laws).
- Experience working with HRIS and payroll systems (ADP strongly preferred).
- Familiarity with Total Rewards and compensation planning/administration is
highly desirable.
- Strong data analysis skills, including proficiency in Excel or Google Sheets
for reconciliation, reporting, and trend identification.
- Exceptional attention to detail and time management skills.
- Effective written and verbal communication skills.
- Ability to maintain confidentiality and exercise sound judgment.
- Fluency in Korean is strongly preferred to support communication with global
teams.
What we offer:
- Competitive salary
- Career development; we believe in mentorship and supporting you to achieve
your goals
- Health benefits, fully covered by us!
- RRSP Contributions
- Generous vacation and Parental Leave Top-up
- Corporate discount for gym membership for you and your family
- Beautiful offices in downtown Toronto and Halifax, with easy access to
transit
- And a whole lot more!
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$60,000 - $70,000 a year
Please note, the above range is listed in CAD.
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Wattpad is conducting all interviews in a distributed manner using applicable
third party software where needed and using visual interface tools such as
Google Meet and Zoom.
About Wattpad
Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the
world through stories, and our mission is to use the power of community and
technology to unleash the full potential of stories to the world.
What does that mean? We are visionaries, community builders, passionate problem
solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and
culturally diverse.
What are we obsessed with? Our users. Solving complex problems and maximizing
flow. Learning constantly. Building the next great storytelling product. Finding
the greatest stories ever told. Dogs (and cats), coffee, and good snacks.
How do we work? Autonomously, collaboratively, respectfully. Balancing with
work, family, and play...and all while having a great time.
Wattpad is a remote friendly company and encourages remote candidates to apply
as long as they are located and authorized to work in either the US or Canada
(excluding Quebec) as a precondition of employment. We are not able to sponsor
applicants for work permits.
If you happen to live near the areas of either Toronto, Ontario or Halifax, Nova
Scotia, you may also have the opportunity to work from our beautiful offices - 1
located in Downtown Toronto and the other in Halifax.
Culture and Diversity
Wattpad is an equal opportunity employer. We do not discriminate. Period.
Wattpad welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all
aspects of the selection process. We have taken a leadership position on
creating a culture and an organization that truly values diversity. We are
committed to fostering a global team that reflects the diversity of the Wattpad
community. At Wattpad, we believe cultural fit doesn’t mean culturally
identical, and diversity of thought helps us to challenge one another to think
big and think differently. We consider employment applicants without regard to
age, race, colour, national origin, citizenship, religion, creed, sex, sexual
orientation, veteran status, marital status, disability status or any other
protected status.
If you have any special needs or accessibility requirements, please let us know.
We will do our utmost to accommodate, in accordance with applicable local
legislation.
Don’t meet all the requirements? Studies show women and people of colour are
less likely to apply to jobs if they do not meet all the qualifications.
Therefore, in an effort to build a more diverse workplace, we encourage you to
apply anyways. You might actually be the right person or you may be a good fit
for a number of other openings we currently have.
Wattpad
