Important Info
Location: Remote in EST
Ready to build the future of robotics with us?
Avidbots is growing fast and we’re looking for a passionate Customer Success Manager to join our team. If you’re driven by innovation, excited by cutting-edge technology, and thrive in a collaborative environment, we want to hear from you.
What you’ll do:
Lead Customer Onboarding by understanding the goals/success criteria of the customer and ensuring the company (various teams including deployment, tech support, CPG, RA, and field service) deliver an autonomous cleaning solution that hits their goals
Keep Customers Successful by proactively measuring their usage and account health and if needed working with various teams to deliver a plan to get back on track
Handle Subscription Renewals and Robot Relocations
Provide Ongoing Refresher Training on the Avidbots Command Center as needed
Prepare for and deliver QBRs with clients to go over their usage, successes, challenges and solutions
Gather and relay customer feedback to the product team, helping inform development priorities and feature enhancements.
What we’re looking for:
3+ years of experience in a Sales and/or Customer Success role, preferably in the tech industry
Ability to build and maintain great relationships with multiple customers
Experience using Salesforce or a similar CRM
Strong verbal and written communication skills
Data Driven and analytical
Ability to travel when required
Successfully complete pre-employment onboarding requirements that may include criminal/civil background checks
Bonus points if you have:
Experience identifying renewal or expansion opportunities
Why you'll love working here:
Work with innovative robotics technology that’s shaping the future of autonomous cleaning
Grow alongside a fast-expanding company with exciting career development opportunities
Collaborate with a global team and be part of a dynamic, diverse, and inclusive workforce
Access comprehensive benefits including health, dental, and wellness coverage
Thrive in a collaborative environment where your ideas and contributions truly matter
About Avidbots:
Avidbots is a leader in autonomous cleaning solutions, transforming the way commercial and industrial spaces maintain cleanliness. Our robots, including Neo 2 and Kas, combine advanced navigation and data-driven insights to deliver efficient, sustainable cleaning across industries like retail, airports, and warehouses.
***Applicants must be currently authorized to work in Canada/US for any employer
Diversity & Inclusion at Avidbots:
Avidbots is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We celebrate the unique perspectives that come from our multicultural team, including our roots as a company founded by international students. Our leadership holds the same standards of respect and inclusivity as every team member. We pride ourselves on providing a safe, respectful environment free from discrimination or hate, and we embrace diversity in all its forms whether race, religion, gender, or sexual orientation.
If you require accommodation during the recruitment process, please let us know. We’re happy to provide support.
