In your role of AV Field Service Engineer, you will have a strategic opportunity
to engage with customers and drive their passion for Evertz AV. This position is
a challenging yet rewarding mix that combines technical know-how and customer
service skills. You will be part of a high-energy team dealing with exciting
customers and cutting-edge products both in-house and while on-site at our
customers’ facilities.
The primary function is to support Evertz AV Products and customers. This
position will be located in Burlington, Ontario.
Responsibilities:
- Commission products or systems at customer sites and deliver on-site as-built
operational training to customers
- Respond and provide technical direction to customers regarding operational
issues, firmware upgrades and general maintenance
- Assess customer’s product applications, troubleshoot and diagnose issues
through research and/or re-creation to determine a root cause
- Systematic & detail-oriented troubleshooting, data collection and reporting
of problems
- Recommend solutions utilizing various levels of technical language
appropriate to the customer in a timely, clear and professional manner
- Maintain a communication link between customer service and other departments
by partnering to resolve customer issues and communicating customer feedback
- Co-ordinate customer and system integrator product enquiries and inform sales
team of potential opportunities
- Support product development and introduction activities by gathering
intelligence on functionality, integration details, best practices and
configurations for customer deployed products required to interoperate with
Evertz equipment
Qualifications:
- College or University education in Electrical, Electronic, or Computer
disciplines
- The ideal candidate will be a new or recent grad with up to 3 years
experience in a related field
- Experience working with professional AV equipment or equivalent
- Prior experience in a service, customer facing role is an asset
- Direct experience with server hardware, Linux OS and IT networking best
practices is desirable
- Unparalleled desire to help customers and deliver service excellence
- Passion for technology and learning new technologies, product hardware and
software
- Strong verbal, written and interpersonal communication skills
- Self-driven, with a desire to add value to an energetic team, and able to
work with minimal supervision
- Proven analytical skills and ability to champion issues to closure
- Ability to multi-task in a fast-paced environment
- Must be eligible for US travel
- Dual Canadian and US Citizenship would be an asset
What we Offer:
- Employer funded benefits program
- Competitive total compensation package
- Work-Life Balance
- Employee assistance plan
- Employee Discount Platform
- Career Progression
- Casual Work Environment
- Social Events and Sports Teams
About Us:
Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast
equipment and solutions that deliver content to television sets, on-demand
services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has
expertise in delivering complete end-to-end broadcast solutions for all aspects
of broadcast production including content creation, content distribution and
content delivery.
Considered as an innovator by their customers, Evertz delivers cutting edge
solutions that are unmatched in the industry in both hardware and software.
Evertz delivers products and solutions that can be found in major broadcast
facilities on every continent. Evertz’ customer base also includes telcos,
satellite, cable TV, and IPTV providers.
With over 2,000 employees, that include hardware and software engineers, Evertz
is one of the leaders in the broadcast industry. Evertz has a global presence
with offices located in: Canada, United States, United Kingdom, Germany, United
Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was
named one of Canada’s 50 Best Managed Companies, which recognizes excellence in
Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed
Companies identifies Canadian corporate success through companies focused on
their core vision, creating stakeholder value and excelling in the global
economy.
Evertz makes certain there is an equal employment opportunity for all employees
and applicants for employment, including persons with disabilities. In
compliance with AODA, Evertz will strive to provide accommodation to persons
with disabilities in the recruitment process upon request. If you are selected
for an interview and you require accommodation due to a disability during the
recruitment process, please notify Human Resources upon scheduling your
interview.
Thank you for considering a career with Evertz!
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