As an Associate Experience Product Manager, you will be contributing to the strategic direction and optimisation of digital member-facing experiences. The role will gather insights, manage documentation, support cross-functional collaboration, and contribute to continuous experience improvement. This role is being offered as a 24-month max term contract. What you’ll be doing Conducting research and analysis on market trends, competitor activity, emerging product capabilities, and user behaviour to uncover insights and opportunities. Preparing and maintaining product briefs, roadmaps, documentation, and planning materials using tools like JIRA, Confluence, and shared drives. Tracking delivery progress by monitoring milestones, managing dependencies, and supporting coordination across product initiatives. Expanding experience measurement by coordinating survey rollouts, managing feedback channels, and maintaining dashboards and reports. Collaborating with data teams to interpret product data in context, translating findings into actionable insights that support prioritisation and value tracking. Engaging stakeholders by preparing clear communications, leading cross-functional updates, and drafting performance summaries for internal audiences. Synthesising research insights into actionable recommendations that inform decision-making across the product lifecycle. What you’ll bring Diverse experience with a proven ability to identify customer experience opportunities and deliver impactful outcomes. A passion for digital products, customer experience, and product management, supported by real-world contributions. Ability to apply analytical thinking to interpret data, uncover insights, and ask the right questions to support sound decision-making. Strong customer focus with commercial acumen by aligning product decisions to customer needs, business value, and strategic goals. Ability to solve problems systematically by breaking down ambiguity, finding practical solutions, and working iteratively to improve outcomes. You can communnicate with clarity by translating complex ideas into clear, relevant messages for diverse audiences and stakeholders. Ability to collaborate effectively across teams with a proactive, organised, and accountable approach to shared goals and execution. What can we offer you? A workplace culture where our people feel valued, respected and empowered. Work in flexible ways that meet work/life commitments and support wellbeing. Be part of a purpose led organisation that gives back to the WA community. An environment that values ongoing career development. Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance. Opportunities for community engagement and corporate volunteering. Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. About RAC As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. If you need assistance or adjustments to fully participate in the application process, please contact jason.crooks@rac.com.au #BetterJourneysRAC #LI-JC1 RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact recruitment@rac.com.au
