RAC is one of WA's most iconic and trusted brands dedicated to supporting our members with their enquiries & providing the most value for their membership! Our contact centres based in Joondalup and West Perth are currently looking for experienced customer service and sales consultants to join our teams supporting current and potential members with motor insurance products and roadside assistance services. The contact centre is open 7 days a week and the rostered shifts are Monday - Friday between 7.00am - 8.30pm & Saturday - Sunday 8.30am - 5.00pm. This is a full-time opportunity working on average 37.5 hours per week Within this role you will: Be first point of contact for existing members with any questions, query updates or change or circumstance they may want to discuss. Process and support on average 50-60 inbound calls per day Support inbound sales enquiries from potential new members looking to discuss insurance products and services that RAC offer. Develop your knowledge of RAC products and Services Demonstrate your capability with technology and multi-tasking skills to have engaging conversations with members while providing information and support Benefits include but not limited to: Hybrid working Choice of office location (Joondalup or West Perth) - Both easily accessible via public transport Staff discounts + bonus incentives + shift penalties Paid parental/carers leave Active Social club with organised events and retail discounts! Volunteering days EAP services Upcoming training group start dates: 18th August 1st September 15th September You'll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors. Training courses are full time Monday to Friday 9am - 5pm and range between 5 – 8 weeks from the start date. If you're seeking a career, not just a job, and want to make a meaningful impact in your community, apply now! RAC reserves the right to close this vacancy without notice. RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State. Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA. RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact recruitment@rac.com.au
