Since 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME has 15 facility locations, most recently adding the iconic Port Washington Tennis Academy, now SPORTIME Port Washington, the largest indoor racket sports facility on Long Island. SPORTIME currently offers 194 indoor and outdoor tennis courts and 70 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester and in the NY Capital Region. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, sports and fitness facilities and programs, including the John McEnroe Tennis Academy and SPORTIME Volleyball Club). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.
JOB SUMMARY:
To oversee front desk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.
RESPONSIBILITIES:
Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact.
Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.
Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
Responsible to make absolutely certain that closing procedures are followed each night
Towel supply laundered, dried, replenished and monitored.
Maintain neat and well-stocked work area for efficient desk operation and customer service
Assist with courtesy calls and balance due
Answers incoming telephone calls and transfer them to the appropriate party
Schedule court reservations, private lessons
Develop and maintain cooperative work relationships with others
Complete daily reports and any special projects as assigned
Knowledge, Skills and Abilities:
High school Diploma or equivalent
Demonstrated knowledge of SPORTIME programs, services, policies and procedures
Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
Excellent guest service skills
Solid computer skills (Microsoft applications) a MUST
Ability to listen to and understand information
Ability to communicate verbally and in writing so that others will understand
Ability to work under pressure
Ability to multi-task
Ability to keep information confidential
Ability to develop constructive and cooperative working relationships with others and maintaining them over time.
Schedule: Part-time hours per week between Lake Isle and Harbor Island sites with weekend and evening hours. Tentative schedule: Saturday - Opening to 3pm, Wednesday - 6pm to close, Monday - 3pm to close Thursday - 3pm. to close
Salary: $17.00 - $18.00 per hour based on experience
Benefits:
Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
401k Plan with employer match – Employees are eligible to enroll in Sportime’s 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old (matching restrictions apply based on annual salary).
Sportime is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender(including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.
Note to Recruiters and Placement Agencies: Sportime Clubs, LLCdoes not accept unsolicited agency resumes from Recruiters or Placement Agencies and will not pay fees to any third party organization associated with such resumes. Please do not forward unsolicited agency resumes to Sportime’s website or to any Sportime Clubs, LLC employee
