At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact—for our clients, our communities, and each other.
Position Title: myFlex Benefits Specialist
Reports To: Manager, Group Administration
Department: Group Claims and Admin Management
Term: Permanent Full-Time
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
The Opportunity: At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect.
We’re looking for a myFlex Benefits Specialist to provide excellent customer service to both external customers and internal partners. You’ll use your in-depth knowledge to support the set-up of new business and existing business while providing guidance and support to the rest of the team.
Join one of the Waterloo Area’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024 and be part of something that matters.
What you will be doing:
??Provide excellent client service to both external clients (Advisors, Plan Administrators, Plan Members) and internal partners (head office and regional staff) by answering inquiries via phone and email
Update and validate plan member and plan sponsor information
Assist plan members and plan sponsors with account activations
Administer pay direct drug cards including problem solving utilizing provider's software
Terminate and reinstate plan members, divisions and group contracts
Provide support to other applicable Group departments by assessing and confirming member eligibility
Request medical evidence of insurability when necessary
Interpret system audit reports and take corrective action when required
Provide pro-active, high touch service to Plan Administrators at initial enrollment while also functioning as the main day to day Admin contact for any subsequent service needs, including resolution of escalated issues
Prepare customized plan member educational material based on the flex plan options that will be available for each group
Provide back-up to Group Benefits Administration as needed in the administration of regular groups
What you will bring:
??3+ years of group benefits experience defined as a comprehensive understanding of group insurance and the ability to learn new processes is preferred
Excellent communication skills, including effective listening and the ability to communicate clearly both verbally and in writing
Superior attention to detail and ability to sustain this level of detail throughout the duration of 3–4-hour tasks
Ability to work collaboratively with peers, Account Executives, and other head office operational teams as part of a centralized service model
Excellent analytical and creative problem-solving abilities, utilizing research skills
Must be able to interpret and apply contract provisions and administrative guidelines
Ability to handle high volume of work on a team with interdependencies
Strong organizational skills, multi-tasking abilities and prioritization skills are a must
Aptitude for service
Post-secondary education or equivalent combination of education and work experience
Bilingual skills (French/English) are an asset
What’s in it for you:
A workplace where care, passion, and curiosity aren’t just values, they’re how we work, grow, and succeed together every day.
A healthy work-life balance with employee wellness top of mind
Annual bonus program, annual vacation allowance, and company-paid benefits program
Generous vacation package with one volunteer day to give back to a charity of your choice
Immediate enrollment in the company’s pension program with employer matching
Employee resource groups that support an inclusive work environment
Tuition support and specialized program assistance
An onsite full-service cafeteria with a variety of daily options
Discounts on company products and services, and access to exclusive employee perks
Regular EQ Together events focused on company togetherness and collaboration
As part of the recruitment/offer process you will be required to:
Provide two professional references (minimum one supervisor and above)
This position is available due to an existing vacancy.
We are dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at careers@equitable.ca.
LI-Hybrid
