Company DescriptionWho We Are:Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.Job DescriptionWe are seeking a highly energized, organized and professional candidate to join our Room Reservations team at the Castle in the Rockies!Are you an individual with a high level of attention to detail and have a gregarious personality?Are you one who is looking to grow your skills in the area of Reservations and Revenue Management, within the hospitality industry, whilst enjoying the breathtaking setting of the Canadian Rockies? Starting Rate: $19.59 per hourWe recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.93.We are seeking candidates who are looking for at least a 1-year commitment to the position.Job Duties Include: Consistently offer professional, engaging and friendly serviceMake room reservations, handle internal and external communication for leisure/Group/Tour & FIT segments as assigned within the department.Efficiently produce and execute daily reports for segments, auditing reservations and updating as neededCorrespond with guests/clients via email or telephone phone while monitoring Reservations voicemail regularlyWork closely with Sales, Front Office and Accounting teams to ensure all client expectations are met and/or exceededAssist with duties within other Reservations Segments (Leisure, Tour & FIT & Groups) when requiredAll other duties as assigned.QualificationsYour Skills & Qualifications:Previous reservations or sales experience is an assetOpera Property Manager System (PMS) and Central Reservations System (CRS) experience an assetMust display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneouslyStrong computer skills with a working knowledge of Word, and ExcelMust be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.Additional InformationJob Perks & Benefits:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & WhistlerDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf CoursesVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
