The Production Assistant encompasses various roles focused on assisting the
Production team and providing excellent customer service to agents and vendors
by monitoring correspondence for Searchers, maintaining customer satisfaction,
accuracy and assisting as needed for the entire Production department. This is a
remote position.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform the
following satisfactorily; other duties may be assigned.
- Receiving orders via mail or other electronic means and distributing
according to the defined procedures.
- Handle administrative tasks related to production.
- Maintain filing systems as advised.
- Determine the quickest and most effective way to answer client questions.
- Responsible for keeping Agents updated on file status.
- Responsible for keeping Vendors updated on timelines and expectations.
- Implement all required uploads and downloads as needed to Qualia/Softpro.
- Retrieve information as requested from records, e-mail, minutes, and other
related documents; prepare written summaries of data when needed.
- Proactively learn and adapt to new software applications utilized in the
Production department to support workflow efficiency and accuracy.
- Accurately prepare and type insurance policies for multiple states, ensuring
compliance with specific state regulations and company standards.
- Performs other related duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.
Education/Experience:
Associate's degree or equivalent from two-year college or technical school; or
six months to one year related experience and/or training; or equivalent
combination of education and experience.
Work Environment:
The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions. The noise level in the work environment is
typically moderate. This position is a remote position.
Physical Demands:
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
While performing the duties of this job, the employee is regularly required to
sit. The employee is frequently required to use hands to finger, handle, or
feel and talk or hear. The employee is occasionally required to stand and walk.
The employee must be able to occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision. The above
job description is not intended to be an all-inclusive list of duties and
standards of the position. Incumbents will follow any other instructions, and
perform any other related duties, as assigned by their supervisor.
AlliantNational
