Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.
Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.
Applicants must reside and be legally eligible to work in Ontario.
This is a Regular Full-Time Opportunity
Type: Replacement
This position exists in the Family Practice Health Centre reporting to the Executive Director.
Job Description:
Day-to-day functions in Health Records, where applicable:
Chart maintenance and security:
Retrieve, deliver and file charts
Electronically scan, categorize and post reports into EMR medical records from all incoming sources etc. manually, mail, fax, efax, email and Hospital Report Manager (HRM)
Promote teamwork and co-operation among employees
Continuous communication with employees of the FPHC department
Quality Assurance processes in Health Records and overall FPHC, where applicable:
Assist with and maintain high quality data entry and integrity with respect to electronically scanning, categorizing and posting medical reports into PSS/EMR
Assist with data management and quality processes for FPHC
Assist with preventative care maintenance process for FPHC
Assist with and coordinate data quality and integrity of secretarial input of medical reports into PSS/EMR
Aide coworkers to problem solve and develop solutions to day to day issues with the correct technical knowledge
Cooperation in executing policies of FPHC and the Hospital with respect to the EPIC and PSS/EMR system
Follow accepted policies and practice as established by the department and the Hospital
Control waste and inefficient use of resources
Access Hospital EPIC and PSS/EMR System to obtain chart numbers for inactive FPHC patients
Modify and update patient demographic information in Hospital EPIC System as required
Recommend merger of charts when duplicate charting is discovered
Patient Reports:
Investigate unmatched patient reports and incoming letters from other hospitals and external physicians, and redirect them to the correct department and/or location
Investigate missing patient reports, labs or correspondence of the FPHC by utilizing a variety of systems such as PSS/EMR, the Hospital EPIC system, Coral viewer, PRO, Connect GTA, Sunnybrook PCS, etc.
Correspondence, Telephone Inquiries and General Clerical Duties
Answer general telephone inquiries from both internal and external sources
Respond to telephone and electronic requests for charts from Teams
Order/request clerical supplies for the department when needed
As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.
The responsibilities described above are representative and are not to be construed as all-inclusive.
Qualifications
High School Diploma
Certified Health Information Management professional, preferred
Experience working in a Health Records Department, Clinic or Hospital, an asset
Experience working with Health Information departmental systems related to Chart Tracking, Chart Locator, and Scanning
Experience with EMR, preferably Epic
Commitment to comply with regulations governing privacy and confidentiality of personal health information
Ability to work as part of a team in a fast paced environment
Excellent communication, problem solving and customer service skills
Proven attendance and punctuality required
This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all
Why Choose Us?
Be part of a dedicated team committed to excellence.
Shape the future of healthcare in a supportive environment.
Enjoy competitive benefits and an excellent defined benefit pension plan (HOOPP).
Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.
