Description
Join our team
We are Canada’s most innovative digital health company and touch the lives of more Canadians than anyone else, and we aspire to transform healthcare within Canada and beyond.
The Collaborative Health team at TELUS Health is led by physician-technologists and design-obsessed engineers. We’re charting a new course in healthcare with our award-winning TELUS Collaborative Health Record, an end-to-end, secure, cloud-based digital platform. Patient engagement and automation are at the core of our vision.
Our rapidly growing customer base includes thousands of healthcare professionals from across Canada, the United States, New Zealand, Australia and beyond.
Find your people and your purpose
Are you a decisive problem solver who takes pride in building beautiful products? You belong here.
We’re a group of passionate individuals committed to building technology solutions that transform how clinicians deliver patient care. We need passionate self-starters to bring our vision to life. You will work alongside a diverse group of designers, developers, analytics experts, testers and product specialists with vast experience in the digital health industry and a genuine excitement to do meaningful work.
Bring your ideas and watch them grow.
Here's the impact you'll make and what we'll accomplish together
You will be an integral member of our core Collaborative Health Record (CHR) product team as Senior Business Analyst (Product Owner - Analytics) and will have product ownership of our Looker integration and downstream analytics capabilities and roadmap. You will act as an essential bridge between product management, clients, support, implementations, and engineering teams to ensure our analytics capabilities deliver meaningful insights to thousands of healthcare providers. In this role, you will work closely with stakeholders to identify, design, validate, and enhance our analytics and reporting capabilities while streamlining processes for maximum efficiency.What you will do
Own the end-to-end analytics experience within the CHR, ensuring optimal performance and end user experience
Collaborate with clients and internal stakeholders to understand their analytics needs and ensure our tools provide significant value
Lead and manage a team of developers, prioritizing work effectively and creating detailed user stories that meet our high standards for usability and technical integrity
Design and implement efficient processes for creating new reports
Monitor and optimize report performance to ensure quick access to critical information
Work cross-functionally with other teams to remove blockers and collaborate on new analytics features
Successfully contribute to the launch of analytics solutions, by identifying the cost benefit analysis, release planning and implementation support
Manage and prioritize the analytics backlog, including bug fixes and feature enhancements
Develop and maintain comprehensive documentation for analytics features and processes
Analytics mentoring/coaching to other team members within and across the Product team
Partner with Quality Assurance to ensure analytics features meet specifications
Lead analytics-related support escalations and investigations as required
Maintain a strong understanding of TELUS applications, products and services, organizational delivery capabilities and TELUS end-to-end processes
Additionally, maintains awareness of industry trends and technology available that would, if implemented, result in operational or efficiency improvements to current processes
Qualifications
What you bring
Bachelor’s or equivalent degree in Business Administration, Communications, Design, Computer Science, Computer Engineering, or related field
5+ years experience in a Product Owner or Business Analyst role
3+ years working in an Agile/scrum team environment
A natural curiosity for problem solving and critical thinking skills
Strong relationship building, negotiation and leadership skills; ability to persuade and lead a squad of diverse stakeholders
A passion for innovative solutions and trying new things to solve old problems
Experience creating clear and concise reports and giving presentations
Demonstrated experience with business intelligence tools, particularly Looker
Demonstrated ability to meet deadlines, multi-task, and adapt to changing priorities
Nice-to-haves
Prior experience in healthcare technology industry
An insatiable appetite for modern and emerging technologies and tools
Advanced knowledge of Looker development and administration
Data visualization expertise
Business Analysis and/or Product Management certification
Design thinking background and experience
Performance optimization experience with large datasets
Knowledge of healthcare analytics and reporting requirements
