At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Inside Sales Manager is responsible for leading and managing a team of remote sales representatives to achieve sales targets and drive revenue growth. This role involves developing and implementing effective sales strategies, coaching team members, and ensuring high levels of customer satisfaction. The Inside Sales Manager will work closely with cross-functional teams to align sales efforts with overall business objectives. MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned): • Remotely sells Medtronic's products and retains end-user patients within an assigned geographic area and /or specific customer accounts for pre-defined territory locations to achieve or exceed assigned sales goals. • Identify, develop and close leads for the business and refer on internal leads when appropriate. • Provides input on new markets, new product introductions, and existing products or supplies. • Promotes and establishes education of the company's products and/or services. • Manages and responds to customer concerns and problems. • Arranges demonstration of products by field sales representatives. • Assists the field sales representatives in the planning and execution of sales activities as well as providing on-going sales support including sales calls, data analysis, customer opportunities, and sales rep follow-up. •Responsible for reporting complaints and Adverse Drug Reactions (ADR) •Plans, directs, and monitors the activities of the inside sales team to achieve established sales targets. •Develops and implements sales strategies for existing and potential accounts to maximize revenue opportunities. •Manages the day-to-day activities of the inside sales team, ensuring alignment with the organization’s overall sales strategy. •Coaches and develops inside sales representatives on product knowledge, sales techniques, and customer engagement strategies. •Builds and maintains strong relationships with key accounts and stakeholders to support sales efforts and enhance customer experience. •Identifies opportunities for process improvements and implements new selling programs to increase market share. •Conducts regular performance evaluations and provides ongoing feedback to team members to foster professional growth. •Collaborates with marketing, service, and other departments to develop and execute sales and marketing plans. •Analyzes sales data and market trends to inform strategic decision-making and adjust sales tactics as necessary. •Ensures compliance with company policies and ethical standards in all sales activities. •Monitors and controls expenses to ensure the organization meets financial goals. CAREER STREAM: Management and supervisory sales professionals focus on direct sales and operational activities for one or more specified business units. Levels within the sales management career stream typically have multiple direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, talent development, diversity and inclusion, communication business and operational developments, planning, prioritizing and / or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and / or indirect reports, but may involve direct sales participation as appropriate. DIFFERENTIATING FACTORS Autonomy: Manages experienced sales professionals who exercise latitude and independence in handling accounts, providing direct sales, tactical and / or operational leadership. Leverages internal processes in support of sales representatives and selling activities. Organizational Impact: Establishes direct sales and operational plans with direct impact on function results, including target revenue, resource allocation, expenditures and future business opportunities. Is accountable for execution and implementation of a number of significant business transactions or projects. Ensures individual and team progress are monitored and reviewed . Innovation and Complexity: Provides market or operational insights. Problems and issues faced are complex, difficult and undefined, and require detailed information gathering, analysis and investigation to understand the problem . Makes moderate to significant improvements of processes, policies and / or products to enhance performance of entire sales team. Communication and Influence: Communicates with internal and external customers and vendors regarding ongoing operations. Uses information exchange, influence and active persuasion without direct exercise of command to gain cooperation of other parties . May interact on issues that have externally shared objectives. Leadership and Talent Management: Manages at least one small to mid-sized team consisting of supervisors and / or experienced sales professionals. Leads, directs and reviews the work of a sales team who exercise latitude and independence in handling accounts . Authorizes hiring, firing, promotion and reward within own area. Required Knowledge and Experience: Requires practical sales, business development and management knowledge in leading and managing the execution of processes, projects and tactics for one or more products. Typically has advanced knowledge and skills within the sales discipline, with understanding of the impact of work on other areas of the organization. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 5 years of relevant sales experience or advanced degree with a minimum of 3 years of relevant sales and leadership experience. REQUIRED QUALIFICATIONS KNOWLEDGE/EDUCATION • Bachelor’s degree, or • Advanced degree JOB EXPERIENCE •5 years of relevant sales experience with a Bachelor's degree, or •3 years of relevant sales and leadership experience with an advanced degree SKILLS/COMPETENCIES •Strong understanding of sales principles, market dynamics, and business strategies. •Proven ability to develop and implement effective sales plans and strategies. •Excellent coaching, mentoring, and team-building skills. •Strong analytical and problem-solving abilities. •Ability to communicate effectively and build relationships with diverse stakeholders. •Proficient in using CRM systems and sales analytics tools. •Ability to work independently and manage multiple priorities in a fast-paced environment DESIRED SKILLS/COMPETENCIES SKILLS/COMPETENCIES •Negotiation and conflict resolution skills. •Bilingual, oral/written (English/French) is a plus. •Change Management training and experience. PHYSICAL JOB REQUIREMENTS •The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for an annual long-term incentive plan. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com
