Petal is a leading Canadian healthcare orchestration and billing company that
revolutionizes healthcare systems to make them agile, efficient, and resilient
by enabling the forecasting and shaping of world-class healthcare through
Healthcare BI, advanced analytics, and informed insights.
Our commitment to fostering an exceptional workplace culture has earned us
notable recognitions, including being listed as a Great Place to Work in both
the technology and healthcare sectors. Join us in our mission to empower
healthcare innovators and improve healthcare differently.
What to expect when joining the team
As a Senior Solutions Engineer, you will play a pivotal role in bridging the gap
between our technical solutions and our customers’ business needs. Acting as a
Subject Matter Expert, you’ll work closely with the sales team and prospective
customers to identify key challenges and define the most effective technical
solutions. Your insights will shape sales strategies and support the creation of
tailored product demonstrations that resonate with client objectives.
Your in-depth product knowledge will be essential, as you’ll be responsible for
leading demos, developing proof of concepts (PoCs), providing technical
consulting, and contributing to RFx responses and proposal development.
A day in the life
In this role, your daily activities will include:
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Partnering with the sales team to gather and understand customer
requirements—technical specifications, business goals, and key challenges;
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Applying your technical and domain expertise to design tailored solutions
that may involve customizing existing products, integrating systems, or
developing new capabilities;
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Delivering compelling product demonstrations that highlight the value and
relevance of our solutions to customer needs;
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Acting as a trusted advisor, building strong and lasting relationships with
customers throughout the engagement;
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Identifying long-term customer objectives and proposing scalable,
future-proof solutions aligned with their strategic vision;
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Collaborating with the sales team to develop strategies and drive new
business opportunities;
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Working cross-functionally with product, engineering, and support teams to
refine and improve our platform and solutions;
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Enhancing and optimizing internal processes to mature the Solutions
Engineering function and reduce the sales cycle;
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Designing and maintaining demo environments and crafting customized PoCs to
support key opportunities;
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Developing and maintaining customer-facing documentation, including
Statements of Work (SoWs), RFx responses, and PoC success criteria;
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Streamlining internal systems (CRM, document repositories, demo environments,
deal desk tools) to support various business lines;
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Participating in bid team reviews and leading the preparation and submission
of RFx documents;
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Collaborating with implementation, training, and product teams to
continuously enhance product knowledge and solution quality;
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Staying current with industry trends, emerging technologies, and the
competitive landscape to deliver strategic insights and keep our offerings
ahead of the curve.
Your profile
Are you passionate about technology and driven to solve complex customer
challenges? Are you eager to take a leading role in advancing a Solutions
Engineering (Sales) practice within a cutting-edge HealthTech company? The sky
is the limit! If you bring:
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A Bachelor’s degree in Computer Science, Engineering, or a related
discipline;
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At least 6 years of experience as a Solutions Engineer, Sales Engineer, or in
a similar customer-facing technical role;
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Experience in selling Enterprise and Government SaaS solutions;
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Solid understanding of databases, APIs, web technologies, and cloud platforms
(e.g., AWS, Azure);
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A strong track record of analyzing complex customer needs, identifying
challenges, and designing innovative, tailored solutions;
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Exceptional problem-solving, troubleshooting, and debugging capabilities;
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Excellent verbal and written communication skills, with the ability to
clearly explain technical concepts and deliver compelling presentations;
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Active listening skills and a customer-first mindset, with a passion for
ensuring client success and satisfaction;
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A proactive approach to identifying customer pain points and recommending
impactful solutions;
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A collaborative spirit, with experience working across sales, product,
engineering, and support teams;
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Strong interpersonal skills and the ability to thrive in a fast-paced,
deadline-driven environment;
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Willingness to travel occasionally for customer meetings, presentations, or
training sessions;
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Experience with software development, system integration, or enterprise
software solutions (strong asset);
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Familiarity with networking and security concepts (asset);
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Relevant industry certifications (asset);
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Proven expertise in the healthcare domain (strong asset);
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Open and available to work with and travel to clients throughout Canada and
the U.S.
Petal’s position on remote working
In our opinion, a company cannot claim to be modern, innovative and have the
well-being of their team at heart, without attempting to integrate remote
working to the level that their business model allows them to. Petal employees
continue to benefit from the option of teleworking up to the maximum flexibility
permitted by the nature of the position and the smooth running of operations.
Our benefits
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A signing bonus of $1,000 for your remote work set-up;
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Compensation that recognizes your contribution;
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4 to 6 weeks of vacation per year;
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5 paid personal days per year;
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A group RRSP / DPSP plan with employer contribution;
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A complete group insurance plan, including dental;
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An annual wellness allowance;
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Access to the Lumino Health™ telehealth application;
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Flexible work hours and more.
Petal is an active participant in the equal opportunity employment program, and
members of the following target groups are encouraged to apply: women, people
with disabilities, aboriginal peoples and visible minorities. If you are a
person with a disability, assistance with the screening and selection process is
available on request.
A quick important note: We’ve noticed that some external websites are posting
our job openings under incorrect job titles. To find our real opportunities and
join our team, please make sure to apply through our official careers page or
our trusted partners. We can’t wait to hear from you!
