Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
The Senior Advisor, Resource Optimization serves as a lead to the data provisioning function and will be responsible for automating current manual reporting processes, creating real-time capabilities and maintaining an accurate repository of all employee data, including the contingent workforce.
What will I be doing?
Oversees the development and monitoring of workforce planning metrics.
Develops and provides resourcing reports and dashboards to identify issues, risks and deviations from workforce baselines.
Conducts analysis using data gathered from technology systems to integrate and streamline data from multiple data sources and automate data refreshes and eliminate manual reporting to create “real-time” capabilities.
Establishes and enforces data quality checks, validation rules, and audit procedures to ensure accurate and reliable workforce data, including contingent labor to reinforce data governance.
Leads oversight of workforce management software(s) and solutions; designs and manages the development, implementation, and performance of workforce resourcing reporting for the assigned divisions(s).
Collaborates with internal staff and with stakeholders across assigned division(s) to develop quality control mechanisms and key metrics by providing expertise and advice to assist in identifying appropriate measures and tools that meet business needs with respect to workforce planning.
Collaborates with wider workforce planning team to understand and identify allocated client division(s) resourcing trends, leveraging analytics tools and techniques to forecast and predict staffing needs and model workforce scenarios
Conducts analyses and provides recommendations to the Senior Manager on resourcing models and productivity improvements.
Responsible for monitoring the performance of Key Performance Indicators (KPIs) associated with workforce planning
Conducts in-depth analyses to identify opportunities for productivity gains, cost optimization, and process improvements, using data-driven methods to make evidence-based recommendations to the leadership team.
Accountable for personal workload while coordinating day-to-day activities of less experienced workforce planning staff without formal supervisory authority.
What Skills and Qualifications Do I Need?
University degree in Data Analytics, Computer Science, Business Administration, Human Resources, Data Sciences or a related field, or specialized technical certification, or a combination of education, training and experience deemed equivalent.
Demonstrated years' of progressively responsible experience in development of key performance metrics and management reporting. Hands-on experience with ETL processes and integrating data from multiple systems.
Progressive experience in workforce planning, resource optimization, data analytics, or related functions.
Power BI Data Analyst, Microsoft Power Platform, SQL Development, or ETL/Alteryx certifications are strong assets.
Proficient in Power Automate, ETL processes or scripting languages, Azure Platform.
Ability to establish and enforce data quality checks, validation rules, and audit procedures to ensure accurate and reliable workforce data, including contingent labour to reinforce data governance.
Knowledge of the development of performance metrics, quality control theory and practice to conduct quality control reviews. Adept analytical skills to collect, analyze, and assess critical business intelligence and performance data with attention to detail.
Excellent problem-solving skills and the ability to think and react quickly and appropriately
Strong stakeholder relationship-building skills.
Presentation skills (oral / written) to develop and present briefings using various tools (e.g. dashboards, PowerPoint, etc.).
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.
Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
