Overview
LOOKING FOR AN AMAZING CAREER OPPORTUNITY?
WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!
To oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.
RESPONSIBILITIES:
Train new service associates and to provide ongoing training where required
Assist customers by phone, in-person or by email with service requests
Set and confirm repair tech appointments with customers
Follow up with customers and vendors on overdue parts
Complete inspections on all Exchanges or upon customer request
Schedule deliveries of Exchanges & Credit Memos
Authorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters)
Enter Exchanges, Credit Memos, Sales and Reselections
Follow up on overdue work orders, Credit Memos, repairs and parts
Performing various other duties, as assigned
REQUIREMENTS
Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
Ability to communicate clearly, both written and orally
Fun, friendly, confident personality
Strong problem solving and analytical skills
Exceptional organizational skills
Ability to work collaboratively with fellow colleagues
Ability to interact professionally with our customers
And most importantly, a POSITIVE ATTITUDE!
WHY LEON’S?
On going training and development to ensure your success, including access to our internal training platform and extensive leadership development programs
A fast-paced, dynamic, and fun environment with a great team
A generous employee discount program
Partner discount programs
Annual Profit Sharing
Individual and Family Benefits Plan Options
ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW.
Qualifications
