Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.
Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.
Applicants must reside and be legally eligible to work in Ontario.
This is a Regular Full-Time opportunity.
Type: New
An exciting opportunity as a Digital EPR Training Coordinator exists in the Clinical Applications department, reporting to the Manager, Clinical Applications.
Job Description
Clinic/Patient Flow:
Leverage experience to inform workflow design and electronic patient record (EPR) implementation across WCH.
Promote standardization and optimization of clinical workflows that align with best practices and quality improvement initiatives.
Identify bottlenecks or inefficiencies in current workflows and propose technology-enabled solutions to streamline patient flow and improve provider experience.
Participate in process mapping exercises and lead workflow validation sessions with frontline staff and clinical leaders.
Track adoption metrics and user feedback to evaluate the effectiveness of implemented workflow changes.
Epic Project Support:
Perform Epic build configuration for assigned modules, including workflows, templates, flowsheets, and smart tools.
Maintain thorough documentation of build activities, configuration decisions, and change management processes.
Troubleshoot issues with system builds and coordinate with WCH ClinApps analysts and Epic technical support to resolve defects or conflicts.
Analyze current system functionality to identify opportunities for optimization or standardization across departments.
Prepare materials for Change Advisory Board (CAB) as required.
Knowledge Translation and Training:
Deliver training strategies tailored to different user groups, including providers, nurses, administrative staff, and allied health professionals.
Create and manage a repository of training materials, ensuring version control and alignment with current system functionality.
Conduct post-training evaluations and debriefs to identify learning gaps and revise training materials as necessary.
As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.
The responsibilities described above are representative and are not to be construed as all-inclusive.
Qualifications
Community College diploma required in a related discipline.
Undergraduate Degree preferred (e.g. in Health Sciences, Business Administration, Health Services Research, Health Administration etc.)
3-5 years of experience in a clinical setting required; experience in a unionized environment preferred
EPIC Certification preferred.
Proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook; aptitude for learning new software
Experience with electronic patient records required, experience with EPIC preferred
Ability to take initiative and coordinate across a diverse group of individuals
Strong interpersonal skills and the ability to work in a multi-disciplinary team environment
Great written and verbal communication skills coupled with flexibility and adaptability
Strong attention to detail
Experience in handling multiple priorities and operating independently in a fast-paced environment with the ability to solve problems independently
Strong organizational skills including planning, goal setting, reporting, and analysis
Project management experience an asset
Exemplifies ability to engage staff in continuous skill improvement
Displays commitment to providing exceptional patient care
Demonstrated WCH vision mission and values
Good work and attendance record required
Demonstrated record of good performance and acceptable attendance will be considered as part of the selection criteria.
Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital.
This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all.
Why Choose Us?
Be part of a dedicated team committed to excellence.
Shape the future of healthcare in a supportive environment.
Enjoy competitive benefits and an excellent defined benefit pension plan (HOOPP).
Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.
